E-Commerce Manager - Retail Fashion

PT Hindo; Jakarta Selatan; On-site; IDR 300,000,000 - 500,000,000; Full time

Job summary

PT Hindo seeks an experienced E-Commerce Manager to lead Indonesia’s online business, focusing on Marketplace and Live-Commerce to drive sales, profitability and customer growth.

You will own the strategy, coordinate cross-functional teams, and oversee operations from inventory to customer experience in a fast-paced environment.

Qualifications

• Bachelor's degree in Business, Marketing, E-Commerce, Retail Management, Digital Business or related discipline.
• 5–8 years of E-Commerce experience, preferably in Fashion, Retail, FMCG or Beauty.
• Experience managing Marketplace and/or Live-Commerce channels.
• Strong knowledge of Indonesia’s digital commerce market.
• Proven ability to grow online sales and drive commercial results.
• Strong analytical, commercial and problem-solving skills.
• Understanding of digital marketing, merchandising, inventory and fulfilment.
• Marketplace experience; TikTok Live is an advantage.

Responsibilities

• Develop E-Commerce strategy, sales plans, budgets and KPIs with focus on revenue and profitability.
• Manage marketplaces, pricing, promotions, campaigns, content and Live-Streaming operations.
• Oversee inventory, fulfilment, logistics, returns and customer experience.
• Analyse sales and channel data to identify growth opportunities and improve performance.
• Take ownership from strategy to execution and lead teams to targets.
• Collaborate cross-functionally with Marketing, Brand, Retail, Merchandising, Logistics, IT and Finance.

Skills

Strategic thinking

Commercial mindset

Leadership

Cross-functional collaboration

Data-driven decision making

Stakeholder management

Market awareness

Problem solving

Education

Bachelor's degree in Business or related field

Tools

TikTok Live

Job description

We are seeking an experienced and commercially driven E-Commerce Manager to lead the growth of the Company's E-Commerce business in Indonesia.

The role will own the overall E-Commerce business, with a focus on Marketplace and Live-Commerce, driving sales, profitability and customer growth.

This role requires strong ownership, commercial mindset, agility and cross-functional collaboration to build and scale the business.

E-Commerce Strategy & Commercial

Develop E-Commerce strategy, sales plans, budgets and KPIs, with strong focus on revenue, profitability and growth.

Marketplace & Live-Commerce

Manage platforms, products, pricing, promotions, campaigns, content and Live-Streaming operations.

Operations

Oversee inventory, fulfilment, logistics, returns and customer experience.

Data & Performance

Analyse sales, customer and channel data to drive performance and identify growth opportunities.

Leadership & Ownership

Take ownership from strategy to execution, lead teams and deliver against targets.

Cross-Functional Collaboration

Work effectively with Marketing, Brand, Retail, Merchandising, Logistics, IT, Finance and senior management.

Agility & Execution

Hands-on, commercially driven and able to work in a fast-paced environment.

Compliance

Ensure operations comply with company policies, regulations and platform requirements.

Candidate Profile

Bachelor's degree in Business, Marketing, E-Commerce, Retail Management, Digital Business or a related discipline.

5–8 years of E-Commerce experience, preferably in Fashion, Retail, FMCG or Beauty.

Experience managing Marketplace and/or Live-Commerce channels.

Strong knowledge of Indonesia’s digital commerce market.

Proven ability to grow online sales and drive commercial results.

Strong analytical, commercial and problem-solving skills.

Understanding of digital marketing, merchandising, inventory and fulfilment.

Marketplace experience; TikTok Live is an advantage.

Strong leadership, communication and stakeholder management skills.

Hands-on, organized and target driven.

H&M (Hennes & Mauritz AB) is a well known Swedish fashion brand which entered Indonesian market in 2013. H&M Indonesia was established through franchise agreement with Gill Capital Group, and operating under PT Hindo. Gill Capital itself is a leading multinational retail franchise operator headquartered in Singapore and has presence in 5 countries across Asia.

H&M Indonesia has over 66 stores located in Java, Bali, Sumatera, Kalimantan & Sulawesi; and employs approximately 3000 employees across Indonesia. H&M offers the latest styles and inspiration for all – always.

H&M is more than just fashion. With price, quality and sustainability deeply rooted in its DNA, H&M is not only a possibility for everyone to explore their personal style, but it also offers a chance to create a more sustainable fashion future.