Store Leader Restaurant

PT. Levi Kuliner Management; Kota Bandung; On-site; IDR 33,480,000 - 66,960,000; Full time

Job summary

Hang Tuah Kopi & Toastery membutuhkan manajer restoran dengan minimal 1 tahun pengalaman di operasi restoran atau layanan makanan. Peran ini meliputi mengawasi operasional harian, meningkatkan kualitas layanan, dan merespons keluhan pelanggan secara efektif.

Posisi ini menuntut kemampuan analisis data, komunikasi yang baik, serta kemampuan bekerja di bawah tekanan dan multitugas. Perusahaan terus berkembang dengan lebih dari 20 outlet di Indonesia dan fokus pada pengalaman tamu yang positif.

Qualifications

• Kepemimpinan dan kemampuan memanage tim.
• Komunikasi lisan dan tulisan yang baik.
• Mampu menganalisis data dan laporan operasional.

Responsibilities

• Pastikan operasional outlet berjalan lancar setiap hari.
• Pantau kualitas layanan dan kepuasan pelanggan.
• Motivasi tim untuk mencapai target penjualan dan servis terbaik.
• Kelola persediaan makanan dan minuman serta pemesanan.

Skills

Kepemimpinan

Komunikasi

Analisis data

Multitugas

Layanan pelanggan

Education

Gelar di Hospitality Management

Gelar di Culinary Arts

Job description

Ensure that the outlet's operations run smoothly and efficiently on a daily basis.

Oversee service activities, ensuring quality standards and customer satisfaction are met

Motivate the team to achieve sales targets and optimal service levels.

Monitor and manage the inventory of food and beverage supplies.

Handle ordering and ensure sufficient stock availability.

Address customer complaints and provide satisfactory solutions.

Enhance customer experience through direct interaction and feedback.

Prepare daily and weekly operational reports for management.

Analyze outlet performance and provide improvement recommendations.

Requirements:

Minimum of 1 year in a similar role, particularly in restaurant or food service operations.

Degree in Hospitality Management, Culinary Arts, or related field.

Strong leadership and team management abilities.

Excellent verbal and written communication skills.

Ability to analyze data and reports for effective decision-making.

Ability to work under pressure and handle multiple tasks simultaneously.

High commitment to customer service and creating a positive guest experience.

Your application will include the following questions:

• Berapa tahun pengalaman kerjamu sebagai Crew Restoran?
• Berapa gaji bulanan yang kamu inginkan?
• Kualifikasi mana yang kamu miliki?
• Berapa tahun pengalaman kerjamu sebagai manajer restoran?
• Apakah kamu berpengalaman di bidang pelayanan pelanggan?
• Apakah kamu berpengalaman dalam penjualan?

Restaurants & Cafes (Full Service) 101-1,000 employees

Hang Tuah Kopi & Toastery was first established in 2016, carrying the concept of a Modern Living Kopitiam. We are committed to being a place that consistently serves Peranakan-inspired food and beverages, thoughtfully adapted to local tastes within 20 outlet across Indonesia.

Hang Tuah Kopi & Toastery was first established in 2016, carrying the concept of a Modern Living Kopitiam. We are committed to being a place that consistently serves Peranakan-inspired food and beverages, thoughtfully adapted to local tastes within 20 outlet across Indonesia.