Store Lead Consultant - Serang

Xiaomi Technology; Serang; On-site; IDR 66,960,000 - 133,920,000; Full time

Job summary

Xiaomi Technology Indonesia seeks a Store Manager to lead partner-store teams and drive sales targets while managing daily operations. You will coordinate with HQ and platform, ensuring VM standards and stock replenishment across partner stores.

Responsibilities include supervising customer service, recruiting and training staff, and maintaining staff motivation and service quality to uphold brand standards.

Qualifications

• Minimum 2 years of store management experience in mobile/consumer electronics.
• Prior frontline retail experience is preferred; Xiaomi New Retail knowledge is a plus.
• College diploma or bachelor's degree required.

Responsibilities

• Coordinate with partner store manager for daily operations.
• Formulate sales plans and strategies to achieve targets.
• Maintain good communication with headquarters and platform.
• Ensure VM standards and timely merchandise replenishment with partners.
• Supervise in-store customer service and handle complaints.
• Recruit and train store staff and maintain high service quality.
• Manage partner communications to implement company strategies.

Skills

Store management

Retail experience

Team leadership

Customer service

Ownership

Learning ability

Communication

Xiaomi knowledge

Education

Bachelor's degree

Job description

Cooperate with the partner store manager to complete all store operation and management work.

Formulate store sales plans and strategies, and lead the partner team to achieve the sales targets assigned by the company.

Operation Coordination

Maintain good communication and collaboration with the platform and headquarters, and support the implementation of the company's various strategies.

Merchandise and Display Management

Monitor merchandise turnover, coordinate with partners for timely replenishment, and ensure that merchandise displays comply with the company's VM (Visual Merchandising) standards.

Customer Service

Supervise and manage in-store customer service, handle customer complaints, and ensure customers receive satisfactory service experience.

Team Management

Cooperate with partners to complete the recruitment and training of store employees, ensure sufficient staffing in the store, and maintain employees' work enthusiasm and service quality.

Partner Communication

Maintain good communication and collaboration with partners to ensure the implementation of the company's various strategies.

Qualifications

Strong willingness to engage in retail industry, excellent learning ability, and good teamwork spirit as well as a strong sense of ownership.

Prior frontline retail experience is preferred; familiarity with Xiaomi New Retail model is a plus.

Over 2 years of store management experience in mobile phone industry or consumer electronics industry is highly desirable.

College diploma or bachelor's degree or above.