Staff Contact Center Service and Sales Representative Premier

HSBC; Jakarta Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading global bank is seeking an experienced Staff Contact Center Service and Sales Representative in Jakarta Selatan, Indonesia. The ideal candidate will manage customer interactions, ensuring high satisfaction while achieving performance targets. Applicants should possess a bachelor's degree, excellent communication skills, and be able to thrive in a fast-paced environment. This role emphasizes problem-solving and building strong customer relationships, contributing to a world-class banking experience.

Benefits

Professional development opportunities

Flexible working environment

Qualifications

• Indonesia citizen only.
• Must have a bachelor's degree.
• Proficient in required languages.
• Ability to work flexible schedules.
• Excellent communication skills.
• Patience and empathy in customer interactions.

Responsibilities

• Handle customer contacts across multiple products.
• Achieve individual key performance indicators.
• Provide high-quality service and resolve queries.
• Mentor peers for customer satisfaction.

Skills

Analytical skills

Effective problem solving

Excellent communication

Customer-centric attitude

Ability to manage customer expectations

Education

Bachelor's degree

Tools

Personal computers and basic software

Job description

Some Careers Shine Brighter Than Others.

If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfill your potential.

Customer Value Management is vital in maintaining HSBC’s position as a provider of world-class wealth and personal banking solutions, directing business development with a focus on customers. The team works to ensure the most appropriate pricing, products and promotions are directed to the most relevant customers, concentrating on building value, treating customers fairly and creating a seamless customer experience.

We are currently seeking an experienced professional to join this team in the role of Staff Contact Center Service and Sales Representative Premier.

Responsibilities

Trained to handle contacts from customers across multiple products and propositions (Premier segment). has career progressed into a specialist role within the contact center such as but not limited to call escalations, customer retention, high value sales which require specialty underwriting and/or accreditation skills. Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact and mentor peers to achieve the same. Listens to the customer and establishes needs to offer relevant products. Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution. Responsible for achieving individual key performance indicators whilst maintaining quality and compliance.

To be successful in this role, you should meet the following requirements

• Indonesia Citizen only
• Have education standard to at least barchelor degree
• Proficient in language(s) required by the process
• Open to working flexible shifting schedules
• Flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
• Takes pride in delivering what is promised in line with the customer and service expectations
• Wants to do a good job, concerned about getting it right for the customer and checks everything is in order
• Ability to have analitical skill, faster & effective problem solving skills
• Ability to to build closer relationships & manage customer expectations
• Ability to work in a high-volume, fast paced environment is required
• Proficiency with personal computers and basic software packages and specialised applications
• Excellent communication skills and is polite and friendly at all times
• Displays patience and empathy

You’ll achieve more at HSBC

HSBC is committed to building a culture where all employees are valued, respected and every opinion counts. We take pride in providing a workplace that fosters professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. We want everyone to achieve their potential with equality regardless of gender, ethnicity, disability, religion, age, or any other trait protected by applicable law. If you need any support or have any access requirements, we encourage you to inform us through email at [e-mail] at the time of your application, so that we can support you through your recruitment journey.