Sr SFE Manager

Abbott; Pondok Pinang; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

Abbott is seeking an SFE Manager for our Indonesian operations to lead CRM data governance, drive sales force effectiveness initiatives, and collaborate with commercial teams to support business objectives.

You will manage CRM data inputs, generate sales and non-sales reports, train the sales force on tools and processes, and coordinate system updates with cross-functional partners to ensure timely, accurate insights.

Qualifications

• Minimum 5 years in SFE manager roles in pharma or nutrition.
• Bachelor's degree in a related field (business, life sciences, or pharmacy).
• Strong experience in SFE, CRM management and reporting.

Responsibilities

• Manage and monitor CRM data and reporting processes.
• Input and monitor data in CRM systems (Salesforce.com, Connect, etc.).
• Coach the sales force on tools, procedures, processes, and SFE KPIs.
• Coordinate with departments for updates, upgrades and new user IDs.

Skills

SFE management

CRM management

Salesforce

Data analysis

Excel/Power BI

Education

Bachelor's degree in Business Administration or Life Sciences

Tools

Salesforce.com

CRM tools

Job description

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Our nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow, to keeping adult bodies strong and active. Millions of people around the world count on our leading brands – including Similac®, PediaSure®, Pedialyte®, Ensure®, Glucerna® and ZonePerfect® – to help get the nutrients they need to live their healthiest life.

The Opportunity

As the SFE Manager, you will be responsible for managing and monitoring CRM data and reporting processes, driving sales force effectiveness initiatives, and collaborating with commercial teams to support business objectives.

What You’ll Do

Manage & monitoring data all the data & report in the CRM system

• Support to input & monitoring data in the CRM system (Sales force.com, Connect, etc.)
• Help HCP target update process in the company
• To support train and coach the sales force team on the tools, procedures, processes, and system; related to sales force effectiveness
• Co-ordination with relevant departments for updating existing report, system upgradation, new user id Creation, HCP List update of sales team
• Drive effective use of sales & marketing resources aligned to the business strategy

Reporting and calculating Sales report & Non-Sales Report

• Align & build the report within deadline for sales report, incentive calculations, etc
• Develop and update non sales report (SFE KPI Ethical, CME, etc)
• Liaison with field-force and ensuring the compliance and analysis around any discrepancies

Managing the SFE department & collaborate with other commercial teams

• Responsible for planning, developing and delivering programs, for example sales force effectiveness training, on-the job-training or sales employee inductions
• Develop the people under SFE team (SFE officer, etc) to uplift their skills
• Collaborate with sales & marketing team to align with company objective for training, education and implementation of SFE KPIs or other sales & marketing KPIs

Requirements

• Minimum 5 years in SFE Manager positions, from pharmaceutical / nutritional companie
• Bachelor's degree in business administration, Marketing, Life Sciences, Pharmacy, Statistics, Information Systems, or a related field
• Strong experience in Sales Force Effectiveness (SFE), CRM management, and sales operations
• Hands-on experience with CRM platforms such as Salesforce.com and other sales force automation tools
• Strong analytical skills with experience in sales reporting, incentive calculations, KPI tracking, and data analysis
• Experience managing HCP targeting, territory alignment, and sales force performance monitoring
• Proficient in Microsoft Excel, Power BI, or other reporting and analytics tools.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

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