Sr SFE Manager

Abbott Laboratories; Indonesia; On-site; IDR 400,000,000 - 650,000,000; Full time

Job summary

Abbott Laboratories in Indonesia is seeking an experienced SFE Manager to lead CRM data management, sales force effectiveness initiatives, and cross‑functional support for commercial teams. You will input and monitor CRM data, train the sales force, coordinate system upgrades and reports, and ensure KPI tracking and incentive calculations are accurate.

The role emphasizes analytics, HCP targeting, territory alignment, and collaboration with marketing to drive business objectives and sales

Qualifications

• Minimum 5 years in SFE management, preferably in pharma or nutrition.
• Bachelor’s degree in a relevant field.
• Strong SFE, CRM management, and sales operations experience.
• Hands-on with CRM platforms such as Salesforce.com.
• Strong analytical skills with experience in sales reporting and KPI tracking.
• Experience managing HCP targeting, territory alignment, and sales force monitoring.
• Proficient in Excel and Power BI or similar analytics tools.

Responsibilities

• Manage and monitor data in the CRM system and generate SFE KPI reports.
• Input and monitor data in CRM systems (Salesforce.com, Connect) and update HCP targeting.
• Train and coach the sales force on tools, processes, and system usage.
• Coordinate with departments to update reports, upgrade systems, and create new user IDs.
• Drive effective use of sales & marketing resources aligned to strategy.
• Develop and deliver SFE programs and trainings; mentor SFE staff.
• Collaborate with sales and marketing to align KPIs and education initiatives.

Skills

Sales Force Effectiveness

CRM management

Sales operations

Salesforce.com

Excel

Power BI

Data analysis

KPI tracking

HCP targeting

Territory alignment

Education

Bachelor's degree in Business Administration/Marketing/Life Sciences/Pharmacy/Statistics/IS or related field

Tools

Salesforce.com

Job description

**Abbott** is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.Our nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow, to keeping adult bodies strong and active. Millions of people around the world count on our leading brands – including Similac, PediaSure, Pedialyte, Ensure, Glucerna and ZonePerfect – to help get the nutrients they need to live their healthiest life.**The Opportunity**As the **SFE Manager**, you will be responsible for managing and monitoring CRM data and reporting processes, driving sales force effectiveness initiatives, and collaborating with commercial teams to support business objectives.## **What You’ll Do**### Manage & monitoring data all the data & report in the CRM system* Support to input & monitoring data in the CRM system (Sales force.com, Connect, etc.)* Help HCP target update process in the company* To support train and coach the sales force team on the tools, procedures, processes, and system; related to sales force effectiveness* Co-ordination with relevant departments for updating existing report, system upgradation, new user id Creation, HCP List update of sales team* Drive effective use of sales & marketing resources aligned to the business strategy### Reporting and calculating Sales report & Non-Sales Report* Align & build the report within deadline for sales report, incentive calculations, etc* Develop and update non sales report (SFE KPI Ethical, CME, etc)* Liaison with field-force and ensuring the compliance and analysis around any discrepancies### Managing the SFE department & collaborate with other commercial teams* Responsible for planning, developing and delivering programs, for example sales force effectiveness training, on-the job-training or sales employee inductions* Develop the people under SFE team (SFE officer, etc) to uplift their skills* Collaborate with sales & marketing team to align with company objective for training, education and implementation of SFE KPIs or other sales & marketing KPIs**Requirements*** Minimum 5 years in SFE Manager positions, from pharmaceutical / nutritional companie* Bachelor's degree in business administration, Marketing, Life Sciences, Pharmacy, Statistics, Information Systems, or a related field* Strong experience in Sales Force Effectiveness (SFE), CRM management, and sales operations* Hands-on experience with CRM platforms such as Salesforce.com and other sales force automation tools* Strong analytical skills with experience in sales reporting, incentive calculations, KPI tracking, and data analysis* Experience managing HCP targeting, territory alignment, and sales force performance monitoring* Proficient in Microsoft Excel, Power BI, or other reporting and analytics tools.Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.