Senior SFE Manager: CRM & Data-Driven Sales Excellence

Abbott Laboratories

Indonesia

On-site

IDR 400,000,000 - 650,000,000

Full time

5 days ago

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Job summary

Abbott Laboratories in Indonesia is seeking an experienced SFE Manager to lead CRM data management, sales force effectiveness initiatives, and cross‑functional support for commercial teams. You will input and monitor CRM data, train the sales force, coordinate system upgrades and reports, and ensure KPI tracking and incentive calculations are accurate.

The role emphasizes analytics, HCP targeting, territory alignment, and collaboration with marketing to drive business objectives and sales

Qualifications

Minimum 5 years in SFE management, preferably in pharma or nutrition.
Bachelor’s degree in a relevant field.
Strong SFE, CRM management, and sales operations experience.
Hands-on with CRM platforms such as Salesforce.com.
Strong analytical skills with experience in sales reporting and KPI tracking.
Experience managing HCP targeting, territory alignment, and sales force monitoring.
Proficient in Excel and Power BI or similar analytics tools.

Responsibilities

Manage and monitor data in the CRM system and generate SFE KPI reports.
Input and monitor data in CRM systems (Salesforce.com, Connect) and update HCP targeting.
Train and coach the sales force on tools, processes, and system usage.
Coordinate with departments to update reports, upgrade systems, and create new user IDs.
Drive effective use of sales & marketing resources aligned to strategy.
Develop and deliver SFE programs and trainings; mentor SFE staff.
Collaborate with sales and marketing to align KPIs and education initiatives.