Sr SFE Manager

PT Abbott Indonesia; Jakarta Selatan; On-site; IDR 600,000,000 - 840,000,000; Full time

Job summary

Abbott Indonesia is seeking a skilled SFE Manager to oversee CRM data, reporting, and KPI-driven insights. You will drive sales force effectiveness initiatives and partner with commercial teams to support business objectives.

The role requires 5+ years in SFE-related leadership within pharma or nutrition, strong CRM experience (Salesforce), and proficiency in Excel/Power BI. This on-site position in Jakarta offers opportunities for training and cross-functional collaboration.

Qualifications

• 5+ years in SFE Manager roles in pharmaceutical/nutrition
• Bachelor's degree in business, marketing, life sciences, pharmacy, statistics, information systems or related field
• Strong experience in Sales Force Effectiveness (SFE), CRM management, and sales operations
• Hands-on experience with CRM platforms such as Salesforce.com and other sales force automation tools
• Strong analytical skills with experience in sales reporting, incentive calculations, KPI tracking, and data analysis
• Experience managing HCP targeting, territory alignment, and sales force performance monitoring
• Proficient in Microsoft Excel, Power BI, or other reporting and analytics tools.

Responsibilities

• Manage & monitor CRM data and reporting within the CRM system (Salesforce.com, Connect, etc.)
• Support input & monitoring of data in CRM system
• Assist HCP target update process in the company
• Train and coach the sales force team on tools, procedures, processes, and systems; related to SFE
• Coordinate with departments for updating reports, system upgrades, new user IDs, HCP list updates
• Drive effective use of sales & marketing resources aligned to business strategy
• Align & build the report within deadline for sales reports, incentive calculations, etc.
• Develop and update non-sales reports (SFE KPI Ethical, CME, etc)
• Lead programs: SFE training, on-the-job training, inductions; develop SFE team skills
• Collaborate with sales & marketing to implement SFE KPIs and related metrics

Job description

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Our nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow, to keeping adult bodies strong and active. Millions of people around the world count on our leading brands – including Similac®, PediaSure®, Pedialyte®, Ensure®, Glucerna® and ZonePerfect® – to help get the nutrients they need to live their healthiest life.

The Opportunity

As the SFE Manager, you will be responsible for managing and monitoring CRM data and reporting processes, driving sales force effectiveness initiatives, and collaborating with commercial teams to support business objectives.

What You’ll Do

Manage & monitoring data all the data & report in the CRM system

• Support to input & monitoring data in the CRM system (Sales force.com, Connect, etc.)
• Help HCP target update process in the company
• To support train and coach the sales force team on the tools, procedures, processes, and system; related to sales force effectiveness
• Co-ordination with relevant departments for updating existing report, system upgradation, new user id Creation, HCP List update of sales team
• Drive effective use of sales & marketing resources aligned to the business strategy

Reporting and calculating Sales report & Non-Sales Report

• Align & build the report within deadline for sales report, incentive calculations, etc
• Develop and update non sales report (SFE KPI Ethical, CME, etc)
• Liaison with field-force and ensuring the compliance and analysis around any discrepancies

Managing the SFE department & collaborate with other commercial teams

• Responsible for planning, developing and delivering programs, for example sales force effectiveness training, on-the job-training or sales employee inductions
• Develop the people under SFE team (SFE officer, etc) to uplift their skills
• Collaborate with sales & marketing team to align with company objective for training, education and implementation of SFE KPIs or other sales & marketing KPIs

Requirements

• Minimum 5 years in SFE Manager positions, from pharmaceutical / nutritional companie
• Bachelor's degree in business administration, Marketing, Life Sciences, Pharmacy, Statistics, Information Systems, or a related field
• Strong experience in Sales Force Effectiveness (SFE), CRM management, and sales operations
• Hands-on experience with CRM platforms such as Salesforce.com and other sales force automation tools
• Strong analytical skills with experience in sales reporting, incentive calculations, KPI tracking, and data analysis
• Experience managing HCP targeting, territory alignment, and sales force performance monitoring
• Proficient in Microsoft Excel, Power BI, or other reporting and analytics tools.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:
Sales Support & Administration DIVISION:
ANI International Nutrition LOCATION:
Indonesia > Pondok Indah : Wisma Pondok Indah 2 ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard TRAVEL:
Not specified MEDICAL SURVEILLANCE:
Not Applicable SIGNIFICANT WORK ACTIVITIES:
Not Applicable

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Pharmaceuticals, Biotechnology & Medical Devices 101-1,000 employees

Abbott is a multi-national broad-based healthcare company with more than 70.000 employees with operations in 130 countries worldwide and approximately 40 manufacturing facilities. Towards reaching our aggressive goals in Indonesia, Abbott is committed to acquiring and developing the best talent in the industry by providing challenging opportunities in an environment that reinforces individual growth and development, and where the highest degree of integrity, individual initiative, balanced risk taking, entrepreneurial spirit and teamwork are encouraged and rewarded.

Abbott is a multi-national broad-based healthcare company with more than 70.000 employees with operations in 130 countries worldwide and approximately 40 manufacturing facilities. Towards reaching our aggressive goals in Indonesia, Abbott is committed to acquiring and developing the best talent in the industry by providing challenging opportunities in an environment that reinforces individual growth and development, and where the highest degree of integrity, individual initiative, balanced risk taking, entrepreneurial spirit and teamwork are encouraged and rewarded.