Specialist Solution Engineer, Digital 360

Salesforce, Inc.; Jakarta Pusat; On-site; IDR 500,000,000 - 900,000,000; Full time

Job summary

Salesforce, Inc. is seeking a Solutions Engineer in Jakarta to collaborate with sales and product teams on digital marketing solutions. You will engage with customers, design technical solutions, and help drive digital transformation in a fast-paced environment.

You will articulate roadmaps, demonstrate capabilities, and tailor presentations for diverse stakeholders while staying current with product developments and industry trends.

Qualifications

• Proficiency with Bahasa Indonesia required for liaising with local customers and stakeholders.
• Pre-sales consulting experience focused on the digital space.
• Technical skills in HTML, JavaScript, CSS, and mobile technologies.
• Bachelor’s Degree in Information Technology, Computer Science, or Interactive Design.
• Understanding of digital marketing best practices and storytelling for solutions.
• Experience developing mobile-responsive web pages, emails, and apps.
• Proficient in PowerPoint and Google Slides for presentations.

Responsibilities

• Solution Development: work with stakeholders and technical resources to uncover goals and build a solution roadmap.
• Build: demonstrate connected experiences using Salesforce Marketing Cloud.
• Deliver: present to C-level audiences with clear, persuasive storytelling.
• Learn: stay updated on product roadmap, industry trends, and news.

Skills

Bahasa Indonesia

Pre-sales consulting

HTML

Javascript

CSS

Mobile technologies

Storytelling

Storyboarding

Technical Solution Design

PowerPoint

Google Slides

Pitching

Education

Bachelor’s Degree in Information Technology/Computer Science/Interactive Design

Tools

SQL

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life.

The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place!

Agentforce is the future of AI, and you are the future of Salesforce. At Salesforce Digital 360, we believe customer-centric marketing is the foundation of business excellence. We challenge the status quo to ensure brands are present in the moments that matter to their customers. We deliver simple-to-use, flexible, reliable and user-friendly business tools that enable companies to take their customers on an engaging 1:1 journey with their brand, at scale.

We power these customer journeys for brands via our secure, 100% cloud-based technology across Email, Mobile, Social, Web, Ads, and any connected device, helping to transform businesses, driving exceptional growth for customers via the delivery of key business objectives, and just plain cool technology!

The Solutions Engineering Team: a bit about us

The Solutions Engineering team is at the forefront of the entire Marketing Cloud technology landscape. This collaborative team works closely with sales to uncover real business problems faced by customers and prospects and develops solutions and processes to not only overcome these obstacles but deliver phenomenal digital transformation. From workshops, white-boarding, presentations, demonstration and proof-of-concept builds, this team works closely with all areas of the business and all aspects of a wide technology stack. We’re a fast-paced, light-hearted crew that work together, get the job done, and never take ourselves too seriously. It’s like a startup, without the capital.

Tim Solutions Engineering: sedikit tentang kami

Tim Solutions Engineering berada di garis depan dalam lanskap teknologi Marketing Cloud secara keseluruhan. Tim kolaboratif ini bekerja erat dengan tim penjualan untuk mengidentifikasi masalah bisnis nyata yang dihadapi oleh pelanggan dan prospek, serta mengembangkan solusi dan proses yang tidak hanya mengatasi hambatan-hambatan tersebut, tetapi juga mewujudkan transformasi digital yang luar biasa. Mulai dari lokakarya, sesi white-boarding, presentasi, demonstrasi, hingga pembuatan bukti konsep (proof-of-concept), tim ini bekerja erat dengan semua bagian bisnis dan semua aspek dari tumpukan teknologi yang luas. Kami adalah tim dinamis dan santai yang bekerja bersama, menyelesaikan tugas, dan tidak pernah menganggap diri kami terlalu serius. Rasanya seperti startup, tanpa modal.

Your Responsibilities

A Solutions Engineer at Salesforce plays a crucial role in developing innovative solutions for complex technical and digital marketing requirements. This role collaborates with sales, services, product, business consulting, as well as prospective and existing customers. Meeting with C-level, Director-level, management-level and user-level customer contacts, the Solutions Engineer must be able to easily adapt to each type of conversation, whether it’s strategic and high-level, or highly detailed and technical. The highly respected role of the Solutions Engineer is seen as the voice of reason, and generally focuses on the following key areas:

• Solution Development: Work closely with business stakeholders and technical resources to uncover technical challenges and goals relating to digital marketing, to then develop a solution and roadmap for the success of the customer.
• Build: Showcase through software demonstrations and rapid prototyping how connected experiences come to life with the Salesforce Marketing Cloud.
• This includes the delivery of executive-level software demonstrations, construction of future state customer journey strategies, and developing long term IT roadmaps.
• Deliver: Deliver an engaging and coherent presentation that connects complex technology to C-level audiences with persuasive story-telling.
• Learn: Stay up-to-date on product development and roadmap, industry trends, and industry news.

No dancing required, occasionally some jazz-hands help though.

Requirements

• Proficiency with Bahasa llanguage as the role requires liaising with Bahasa-speaking customers and stakeholders based in Indonesia
• Pre-sales consulting experience with experience focused exclusively on the digital space
• Technical Skills on HTML, Javascript, CSS and Mobile technologies needed.
• Bachelor’s Degree in Information Technology, Computer Science, or Interactive Design
• Understanding of digital marketing best practices
• Experience Storytelling, Storyboarding, Technical Solution Design
• Experience developing mobile responsive web pages, emails and apps
• Experience with presentation software including PowerPoint, Google Slides.
• Pitching ideas, presenting to internal/external stakeholders
• A passion for solving problems 3 to 10+ years relevant work experience
• Industry experience across financial services, telecommunications, travel or retail preferred
• Salesforce Certifications and or Trailhead Ranger status
• SQL and relational database modelling experience
• Understanding and experience in the Martech landscape
• Enterprise software experience

Persyaratan

• Kemahiran berbahasa Indonesia, karena peran ini menuntut koordinasi dengan pelanggan dan pemangku kepentingan yang berbahasa Indonesia dan berbasis di Indonesia
• Pengalaman konsultasi prapenjualan yang secara eksklusif berfokus pada bidang digital
• Diperlukan keterampilan teknis dalam HTML, JavaScript, CSS, dan teknologi seluler.
• Gelar Sarjana di bidang Teknologi Informasi, Ilmu Komputer, atau Desain Interaktif
• Pemahaman tentang praktik terbaik pemasaran digital
• Pengalaman dalam penceritaan (storytelling), pembuatan storyboard, dan perancangan solusi teknis
• Pengalaman mengembangkan halaman web, email, dan aplikasi yang responsif terhadap perangkat seluler
• Pengalaman menggunakan perangkat lunak presentasi termasuk PowerPoint dan Google Slides
• Kemampuan mempresentasikan ide kepada pemangku kepentingan internal maupun eksternal
• Semangat dalam memecahkan masalah
• Pengalaman kerja yang relevan selama 3 hingga 10 tahun atau lebih
• Diutamakan yang memiliki pengalaman di industri jasa keuangan, telekomunikasi, perjalanan, atau ritel
• Sertifikasi Salesforce dan/atau status Trailhead Ranger
• Pengalaman dalam SQL dan pemodelan basis data relasional
• Pemahaman dan pengalaman dalam lanskap Martech
• Pengalaman dalam perangkat lunak perusahaan

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.