Special Projects Management– Strategy & Process Excellence (SPX)

Shopee; Indonesia; On-site; IDR 240,000,000 - 360,000,000; Full time

Job summary

Shopee is seeking a results-driven project management and strategic operations professional to lead high-impact initiatives across the organization, accelerating growth and improving cross-functional execution. You will define core metrics, manage PMO programs, and drive AI-enabled process improvements.

You will collaborate with senior leaders and frontline teams to diagnose bottlenecks, implement solutions, and monitor outcomes for continuous service excellence.

Qualifications

• 2-4+ years of experience in PMO, strategic operations, management consulting, or process excellence.
• Strong analytical mindset with ability to diagnose operational pain points and build mitigation plans.
• Excellent communication to engage frontline teams and senior leaders.
• Data-driven with familiarity in AI and modern tech to optimize workflows.

Responsibilities

• Lead high-impact strategic initiatives to accelerate growth and optimize workflows.
• Define, monitor, and report core operational metrics for continuous improvement.
• Identify automation and AI-driven enhancements to streamline processes.
• Engage with internal and external stakeholders to uncover bottlenecks and governance gaps.

Skills

PMO Experience

Strategy & Ops

Stakeholder Mgmt

Data Analytics

AI Integration

Job description

Job Description:

Responsibilities:

• Drive Strategy & Process Excellence: Lead high-impact strategic initiatives and special projects designed to accelerate operational growth, optimize cross-functional workflows, and improve overall execution
• Track & Report Key Metrics: Define, monitor, and report core operational, PMO, and program performance metrics to ensure continuous service improvements, risk mitigation, and actionable executive insights.
• Process Optimization & AI Integration: Identify gap areas in organizational processes and translate cross-functional feedback into clear action items, automated workflows, AI-driven solutions, and operational enhancements
• Stakeholder Engagement: Regularly conduct interviews, diagnostics, and outreach with internal business units, department leads, and external partners to uncover operational bottlenecks, governance gaps, and process friction points.

Requirements:

Requirements:

• Experience: 2â€4+ years of experience in project management (PMO), strategic operations, management consulting, or process excellence (preferably in Tech, E-commerce, Consulting, Supply Chain, or Logistics).
• Problem-Solving Skills: Strong analytical mindset with a proven ability to diagnose complex operational pain points, apply structured frameworks, and build effective mitigation plans.
• Stakeholder Management: Excellent communication and interpersonal skills to engage effectively with both frontline execution teams and senior executive leaders.
• Data-Driven & Tech Approach: Comfortable working with data to track key performance metrics, build reports, and guide strategic decision-making, with a strong familiarity in leveraging AI and modern technology tools to optimize workflows.