Special Projects Lead – Strategy & Process Excellence (SPX)

Shopee; Indonesia; On-site; IDR 120,000,000 - 240,000,000; Full time

Job summary

Shopee in Indonesia seeks a results-driven Operations Strategy Lead to drive cross-functional initiatives that accelerate growth, streamline workflows, and elevate execution. You will own PMO programs, set and monitor performance metrics, and partner with business units to translate feedback into automated processes and AI-enabled improvements.

The role emphasizes stakeholder engagement, governance, and continuous service improvements across the organization, with a focus on delivering

Responsibilities

• Drive Strategy & Process Excellence: Lead high-impact strategic initiatives and special projects designed to accelerate operational growth, optimize cross-functional workflows, and improve overall execution
• Track & Report Key Metrics: Define, monitor, and report core operational, PMO, and program performance metrics to ensure continuous service improvements, risk mitigation, and actionable executive insights.
• Process Optimization & AI Integration: Identify gap areas in organizational processes and translate cross-functional feedback into clear action items, automated workflows, AI-driven solutions, and operational enhancements
• Stakeholder Engagement: Regularly conduct interviews, diagnostics, and outreach with internal business units, department leads, and external partners to uncover operational bottlenecks, governance gaps, and process friction points.

Job description

Responsibilities

• Drive Strategy & Process Excellence: Lead high-impact strategic initiatives and special projects designed to accelerate operational growth, optimize cross-functional workflows, and improve overall execution
• Track & Report Key Metrics: Define, monitor, and report core operational, PMO, and program performance metrics to ensure continuous service improvements, risk mitigation, and actionable executive insights.
• Process Optimization & AI Integration: Identify gap areas in organizational processes and translate cross-functional feedback into clear action items, automated workflows, AI-driven solutions, and operational enhancements
• Stakeholder Engagement: Regularly conduct interviews, diagnostics, and outreach with internal business units, department leads, and external partners to uncover operational bottlenecks, governance gaps, and process friction points.