Spare/RMA Manager

Triple-E; Jakarta Pusat; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

PT Triple-E is seeking an experienced Data Center Inventory & RMA Specialist in Jakarta to manage spare parts, plan stock, and drive end-to-end RMA processes for critical hardware.

You will coordinate with operations engineers and vendors, maintain accurate records in ERP/CMDB/WMS, and ensure SLAs are met to minimize downtime.

Bachelor's degree and 5+ years required; strong analytical, vendor management and Excel skills are essential.

Qualifications

• Bachelor's degree in IT, Computer Engineering, Electrical Engineering, or a related field.
• Minimum 5 years in data center operations or IT hardware support.
• Knowledge of servers, storage, and network hardware.
• Experience with inventory planning and RMA processes.
• Experience coordinating with OEMs/vendors for warranty claims.

Responsibilities

• Manage the data center spare parts inventory so critical hardware is available.
• Plan stock levels and reorder points from failure trends and installed base.
• Run end-to-end RMA process including fault confirmation and close-out.
• Coordinate hardware replacements with the operations engineers to minimize downtime.
• Manage OEMs/vendors on warranty claims and SLAs.
• Keep spare part and RMA records in inventory/asset management system.
• Track RMA turnaround and stock accuracy against SLAs.
• Optimize inventory and maintenance costs.

Skills

Data center operations

Inventory management

RMA management

Vendor management

Excel

Education

Bachelor's degree in IT

Bachelor's degree in Computer Engineering

Tools

ERP

CMDB

WMS

Job description

Employed by PT Triple-E, placed with one of our clients

Manages data center spare parts inventory, hardware replacement and end-to-end RMA (Return Material Authorization) processes to ensure critical hardware availability, minimize service downtime, meet operational SLAs, and optimize inventory and maintenance costs.

Requirements

• Bachelor's degree in IT, Computer Engineering, Electrical Engineering, Supply Chain or a related field.
• Minimum 5 years of experience in data center operations, IT hardware support, spare parts, inventory or RMA management.
• Good knowledge of servers, storage, network equipment and critical hardware components.
• Experience in inventory planning, stock control, hardware lifecycle and RMA processes.
• Experience coordinating with OEMs/vendors for warranty claims, hardware repairs and replacements.
• Proficiency in Excel and inventory/asset management systems (ERP, CMDB or WMS).
• Strong analytical, problem-solving, vendor management and communication skills.

Job responsibilities

• Manage the data center spare parts inventory so critical hardware is available when needed.
• Plan stock levels and reorder points from failure trends, the installed base and lead times.
• Run the end-to-end RMA process: fault confirmation, vendor case, shipment, replacement and close-out.
• Coordinate hardware replacements with the operations engineers to minimize service downtime.
• Manage OEMs and vendors on warranty claims, repairs and replacements, and hold them to their support SLAs.
• Keep spare part and RMA records accurate in the inventory/asset management system.
• Track and report on RMA turnaround, stock accuracy and spare availability against operational SLAs.
• Optimize inventory and maintenance costs.