Spare Parts Solutions Engineer - Pulp & Paper

Valmet; Danauindah; On-site; IDR 167,400,000 - 290,160,000; Full time

Job summary

Valmet seeks a Customer Service Specialist to drive spare parts sales for Indonesia’s pulp and fiber line equipment and power plant applications. You will work closely with customers, sales teams, and Valmet’s global technology units to translate needs into technical solutions, prepare quotations, and coordinate deliveries across Indonesia.

You will support order execution, respond to technical inquiries, and collaborate with cross-functional teams to ensure timely deliveries.

Qualifications

• Bachelor's degree in engineering.
• At least 5 years of experience with pulp mill technologies.
• Strong knowledge of pulp mill components, equipment, and accessories.
• Good written and spoken English and Bahasa Indonesia.
• Proficiency in MS Office; experience with Lotus, Baan, or SAP is an advantage.

Responsibilities

• Identify customer needs and develop technical solutions for spare parts applications.
• Prepare technical specifications and quotations meeting customer requirements, commercial conditions, and delivery schedules.
• Respond to customer and sales enquiries on technical aspects of products and services.
• Support customers, sales teams, and distribution channels by resolving order-related issues and complaints.
• Coordinate with sales, service, and operations teams to ensure smooth order execution.
• Configure solutions based on system specifications and customer requirements.
• Collaborate with product management to ensure products and services are configured and delivered according to customer needs.
• Negotiate pricing and support closing customer deals together with the sales team.
• Manage purchase orders and invoicing activities.
• Maintain close communication with Valmet's overseas technology and manufacturing units.

Skills

Technical knowledge

Customer interaction

English skills

Bahasa Indonesia

Education

Bachelor's degree in engineering

Tools

MS Office

Lotus

Baan

SAP

Job description

Valmet seeks a Customer Service Specialist to drive spare parts sales for Indonesia’s pulp and fiber line equipment and power plant applications. You will work closely with customers, sales teams, and Valmet’s global technology units to translate needs into technical solutions, prepare quotations, and coordinate deliveries across Indonesia.

You will support order execution, respond to technical inquiries, and collaborate with cross-functional teams to ensure timely deliveries.