Customer Service Specialist

Valmet; Danauindah; On-site; IDR 167,400,000 - 290,160,000; Full time

Job summary

Valmet seeks a Customer Service Specialist to drive spare parts sales for Indonesia’s pulp and fiber line equipment and power plant applications. You will work closely with customers, sales teams, and Valmet’s global technology units to translate needs into technical solutions, prepare quotations, and coordinate deliveries across Indonesia.

You will support order execution, respond to technical inquiries, and collaborate with cross-functional teams to ensure timely deliveries.

Qualifications

• Bachelor's degree in engineering.
• At least 5 years of experience with pulp mill technologies.
• Strong knowledge of pulp mill components, equipment, and accessories.
• Good written and spoken English and Bahasa Indonesia.
• Proficiency in MS Office; experience with Lotus, Baan, or SAP is an advantage.

Responsibilities

• Identify customer needs and develop technical solutions for spare parts applications.
• Prepare technical specifications and quotations meeting customer requirements, commercial conditions, and delivery schedules.
• Respond to customer and sales enquiries on technical aspects of products and services.
• Support customers, sales teams, and distribution channels by resolving order-related issues and complaints.
• Coordinate with sales, service, and operations teams to ensure smooth order execution.
• Configure solutions based on system specifications and customer requirements.
• Collaborate with product management to ensure products and services are configured and delivered according to customer needs.
• Negotiate pricing and support closing customer deals together with the sales team.
• Manage purchase orders and invoicing activities.
• Maintain close communication with Valmet's overseas technology and manufacturing units.

Skills

Technical knowledge

Customer interaction

English skills

Bahasa Indonesia

Education

Bachelor's degree in engineering

Tools

MS Office

Lotus

Baan

SAP

Job description

Drive Spare Parts Sales for Indonesia's Pulp & Paper Industry as a Customer Service Specialist

Are you passionate about pulp mill technologies and ready to take a hands-on commercial and technical role? Join our Performance Parts team and work closely with customers, sales teams, and Valmet's global technology and manufacturing units. In this role, you will support the sales of spare parts for pulp and fiber line equipment and power plant applications used in pulp and paper mills across Indonesia. You will turn customer needs into technical solutions, prepare quotations, coordinate deliveries, and help customers keep their operations running effectively. If you enjoy combining technical expertise with customer interaction, this is an opportunity to make a direct impact.

Your responsibilities

• Partner with the sales team to identify customer needs and develop technical solutions for spare parts applications.
• Prepare technical specifications and quotations that meet customer requirements, commercial conditions, and delivery schedules.
• Respond to customer and sales enquiries on technical aspects of products and services.
• Support customers, sales teams, and distribution channels by resolving order-related issues and complaints.
• Coordinate with sales, service, and operations teams to ensure smooth order execution.
• Configure solutions based on system specifications and customer requirements.
• Collaborate with product management to ensure products and services are configured and delivered according to customer needs.
• Negotiate pricing and support closing customer deals together with the sales team.
• Manage purchase orders and invoicing activities.
• Maintain close communication with Valmet's overseas technology and manufacturing units.

Expectations from you

• Bachelor's degree in engineering.
• At least 5 years of experience working with pulp mill technologies.
• Strong knowledge of pulp mill components, equipment, and accessories.
• Ability to provide technical information, clarification, and advice to customers and internal stakeholders.
• Good understanding of Incoterms and payment terms.
• Strong technical vocabulary and technical communication skills.
• Good written and spoken English and Bahasa Indonesia skills.
• Proficiency in MS Office; experience with Lotus, Baan, or SAP is an advantage.
• Service-oriented approach with strong teamwork and organizational skills.

To succeed in this role

Success in this role requires solid experience with pulp mill technologies and a strong understanding of equipment, components, and spare parts used in pulp and paper operations. You will need to effectively combine technical expertise with customer interaction, translating customer requirements into practical solutions, quotations, and successful order execution. Strong communication skills, commercial awareness, and the ability to collaborate across multiple teams are essential.

We Also Expect You To Align With Valmet’s Leadership Principles practical Behaviors That Guide How We Lead, Collaborate, And Succeed Together

• Take accountability - Act with ownership, set clear expectations, and follow through
• Lead with courage - Champion change, try bold ideas, and learn quickly
• Build on trust - Listen to understand, be open, and create psychological safety
• Collaborate for growth - Work across boundaries, value diverse perspectives, and focus on customer value

We offer

You will join the Performance Parts team, which focuses on supporting the sales of spare parts for pulp and fiber line equipment and power plant applications used in pulp and paper mills. The team works closely with customers across Indonesia, helping them identify technical needs, develop specifications, prepare quotations, and coordinate deliveries. Collaboration is a key part of the role, with regular interaction across sales, product management, service, finance, operations, and Valmet's global technology and manufacturing network. The team's work directly supports customer operations by ensuring the right solutions are delivered at the right time.

Valmet offers an inspiring and challenging position with opportunities to contribute to customer success in an international environment. You will work alongside experienced professionals, use modern tools and technologies, and have access to learning and development opportunities that support your professional growth.

When everything works together

Valmet is where the best talent from a wide variety of backgrounds comes together. We work together with our customers throughout the entire lifecycle, delivering cutting-edge technologies and services as well as mission-critical automation and flow control solutions. Backed by more than 225 years of industrial experience and a global team of over 19,000 professionals close to customers; we are uniquely positioned to transform industries toward a regenerative tomorrow.

At Valmet, diversity of thought drives innovation. We are committed to a respectful and inclusive environment, where people can be themselves and are supported to contribute at their best. We welcome applicants from all backgrounds and make hiring decisions based on skills, experience, and potential, never on personal characteristics such as gender, gender identity, age, ethnicity, nationality, disability, neurodiversity, religion, sexual orientation, or political views.

Join the team - and lead the way with us!

www.valmet.com/careers