Spare Parts Solutions Engineer — Bandung

Otis Elevator Company; Kota Bandung; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

Otis Elevator Company in Bandung, Indonesia, is seeking a Service Sales Associate to manage spare parts sales and serve as the primary contact for customer accounts in Bandung and West Java. The role emphasizes customer relationships, problem solving, and proactive account management.

The successful candidate will analyze customer needs, propose suitable spare parts solutions, and coordinate with internal teams to support sales growth while maintaining high service standards.

Qualifications

• Possesses a business or technical degree or have completed training as a technician or business administrator.
• Possesses initial experience in the sale of technical products requiring consultation.
• Strong customer and service orientation, including excellent interpersonal skills.
• Characterized by a high level of commitment and reliability, with a drive to deliver results.
• Target focused, with the ability to work at pace in a demanding, complex, corporate organization.

Responsibilities

• Manage and maintain assigned customer accounts for spare parts inquiries, quotations, and sales activities.
• Develop strong customer relationships and serve as the primary contact for spare parts requirements.
• Analyze customer needs and recommend suitable spare parts solutions to ensure equipment reliability, safety, and performance.
• Identify opportunities for spare parts replacement, modernization, and maintenance improvements that add value to the customer.
• Prepare and follow up on quotations, proposals, and commercial discussions to secure orders and achieve sales targets.
• Provide technical and commercial support to customers by coordinating with internal teams and subject matter experts when required.
• Monitor customer equipment conditions, maintenance recommendations, and parts consumption trends to proactively propose solutions.
• Ensure timely response to customer inquiries and maintain high levels of customer satisfaction.
• Maintain accurate records of sales opportunities, customer communications, and account activities in company systems.

Skills

Customer service orientation

Interpersonal skills

Communication skills

Target driven

Reliability

Education

Business or technical degree

Technician or business administrator training

Job description

Otis Elevator Company in Bandung, Indonesia, is seeking a Service Sales Associate to manage spare parts sales and serve as the primary contact for customer accounts in Bandung and West Java. The role emphasizes customer relationships, problem solving, and proactive account management.

The successful candidate will analyze customer needs, propose suitable spare parts solutions, and coordinate with internal teams to support sales growth while maintaining high service standards.