Service Sales Engineer

Otis Elevator Co.; Jakarta Selatan; On-site; IDR 223,200,000 - 357,120,000; Full time

Benefits offered by this job

Long-term contract

Remuneration per local requirements

Intensive training

Work-life integration

Job summary

Otis Elevator Co. is seeking a Service Sales Associate based in Bandung, West Java, to manage spare parts accounts and grow sales. You will assess customer needs, propose suitable parts solutions, and work with internal experts to ensure equipment reliability and safety.

The role requires strong customer service orientation, initiative, and the ability to build lasting customer relationships in a global, crisis-proof industry. Training and development opportunities are provided to support growth.

Qualifications

• Business or technical degree required or technician/business administrator training.
• Experience selling technical products requiring consultation is preferred.
• Strong customer service orientation and interpersonal skills expected.
• High commitment, reliability and results-driven attitude.
• Target-focused, able to work in a demanding corporate environment.

Responsibilities

• Manage and maintain assigned customer accounts for spare parts inquiries, quotations, and sales activities.
• Develop strong customer relationships and serve as the primary contact for spare parts requirements.
• Analyze customer needs and recommend spare parts solutions to ensure equipment reliability, safety, and performance.
• Identify opportunities for spare parts replacement, modernization, and maintenance improvements.
• Prepare and follow up on quotations, proposals, and commercial discussions to secure orders and hit sales targets.
• Provide technical and commercial support by coordinating with internal teams and SMEs.
• Monitor customer equipment conditions, maintenance recommendations, and parts consumption trends to propose solutions.
• Ensure timely response to customer inquiries and maintain high customer satisfaction.
• Maintain records of sales opportunities and customer communications in company systems.

Skills

Customer service

Interpersonal skills

Sales experience

Result oriented

Education

Business or technical degree

Technician training

Business administrator training

Job description

Date Posted: 2026-08-06

Country: Indonesia

Location: PT Citas Otis Elevator, Cibis 9 Business Park, Jalan TB Simatupang no 2 Cilandak Timur Jakarta Selatan, Indonesia

Role Overview

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation, Diversity and Employee Opportunity? Otis is growing and we are recruiting a Service Sales Associate to be based in Bandung, covering Bandung and West Java. This role will be responsible to manage customer accounts related to spare parts sales, identifying customer needs, providing appropriate solutions, and supporting business growth through proactive account management and value-added service recommendations.

Key Responsibilities

• Manage and maintain assigned customer accounts for all spare parts inquiries, quotations, and sales activities.
• Develop strong customer relationships and serve as the primary point of contact for spare parts requirements.
• Analyze customer needs and recommend suitable spare parts solutions to ensure equipment reliability, safety, and performance.
• Identify opportunities for spare parts replacement, modernization, and maintenance improvements that add value to the customer.
• Prepare and follow up on quotations, proposals, and commercial discussions to secure orders and achieve sales targets.
• Provide technical and commercial support to customers by coordinating with internal teams and subject matter experts when required.
• Monitor customer equipment conditions, maintenance recommendations, and parts consumption trends to proactively propose solutions.
• Ensure timely response to customer inquiries and maintain high levels of customer satisfaction.
• Maintain accurate records of sales opportunities, customer communications, and account activities in company systems.

Key Requirements

• Possesses a business or technical degree or have completed training as a technician or business administrator.
• Possesses initial experience in the sale of technical products requiring consultation.
• Strong customer and service orientation, including excellent interpersonal skills.
• Characterized by a high level of commitment and reliability, with a drive to deliver results.
• Target focused, with the ability to work at pace in a demanding, complex, corporate organization.

What’s In It For Me / Benefits

• You will receive a long-term employment contract with the world market leader in a crisis-proof industry.
• We offer you remuneration in accordance with local requirements.
• We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
• We support work-life integration, allowing space for bothworkand your personal life so that you can feel fulfilled in both aspects.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

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