Service Sales Engineer

Otis Elevator Company; Kota Bandung; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

Otis Elevator Company in Bandung, Indonesia, is seeking a Service Sales Associate to manage spare parts sales and serve as the primary contact for customer accounts in Bandung and West Java. The role emphasizes customer relationships, problem solving, and proactive account management.

The successful candidate will analyze customer needs, propose suitable spare parts solutions, and coordinate with internal teams to support sales growth while maintaining high service standards.

Qualifications

• Possesses a business or technical degree or have completed training as a technician or business administrator.
• Possesses initial experience in the sale of technical products requiring consultation.
• Strong customer and service orientation, including excellent interpersonal skills.
• Characterized by a high level of commitment and reliability, with a drive to deliver results.
• Target focused, with the ability to work at pace in a demanding, complex, corporate organization.

Responsibilities

• Manage and maintain assigned customer accounts for spare parts inquiries, quotations, and sales activities.
• Develop strong customer relationships and serve as the primary contact for spare parts requirements.
• Analyze customer needs and recommend suitable spare parts solutions to ensure equipment reliability, safety, and performance.
• Identify opportunities for spare parts replacement, modernization, and maintenance improvements that add value to the customer.
• Prepare and follow up on quotations, proposals, and commercial discussions to secure orders and achieve sales targets.
• Provide technical and commercial support to customers by coordinating with internal teams and subject matter experts when required.
• Monitor customer equipment conditions, maintenance recommendations, and parts consumption trends to proactively propose solutions.
• Ensure timely response to customer inquiries and maintain high levels of customer satisfaction.
• Maintain accurate records of sales opportunities, customer communications, and account activities in company systems.

Skills

Customer service orientation

Interpersonal skills

Communication skills

Target driven

Reliability

Education

Business or technical degree

Technician or business administrator training

Job description

On-Site

PT Citas Otis Elevator, Jalan L.L. RE. Martadinata, 157 Bandung City

Full time

Indonesia

Role Overview

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation, Diversity and Employee Opportunity?

Otis is growing and we are recruiting a Service Sales Associate to be based in Bandung , covering Bandung and West Java . This role will be responsible to manage customer accounts related to spare parts sales, identifying customer needs, providing appropriate solutions, and supporting business growth through proactive account management and value-added service recommendations.

Key Responsibilities

• Manage and maintain assigned customer accounts for all spare parts inquiries, quotations, and sales activities.
• Develop strong customer relationships and serve as the primary point of contact for spare parts requirements.
• Analyze customer needs and recommend suitable spare parts solutions to ensure equipment reliability, safety, and performance.
• Identify opportunities for spare parts replacement, modernization, and maintenance improvements that add value to the customer.
• Prepare and follow up on quotations, proposals, and commercial discussions to secure orders and achieve sales targets.
• Provide technical and commercial support to customers by coordinating with internal teams and subject matter experts when required.
• Monitor customer equipment conditions, maintenance recommendations, and parts consumption trends to proactively propose solutions.
• Ensure timely response to customer inquiries and maintain high levels of customer satisfaction.
• Maintain accurate records of sales opportunities, customer communications, and account activities in company systems.

Key Requirements

• Possesses a business or technical degree or have completed training as a technician or business administrator.
• Possesses initial experience in the sale of technical products requiring consultation.
• Strong customer and service orientation, including excellent interpersonal skills.
• Characterized by a high level of commitment and reliability, with a drive to deliver results.
• Target focused, with the ability to work at pace in a demanding, complex, corporate organization.

What’s In it For Me / Benefits

• You will receive a long-term employment contract with the world market leader in a crisis-proof industry.
• We offer you remuneration in accordance with local requirements.
• We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
• We support work-life integration, allowing space for bothworkand your personal life so that you can feel fulfilled in both aspects.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) .

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

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We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.