Solar After-Sales Pro: Deliver Exceptional Customer Care

Arysun Energy Group; Jakarta Pusat; On-site; IDR 120,000,000 - 190,000,000; Full time

Job summary

Arysun Energy Group is seeking an After Sales Consultant to manage customer relationships and ensure excellent post‑purchase experiences for our solar energy solutions. The role requires strong communication, problem solving, and independent work in a dynamic energy startup environment.

Ideal candidates have a Diploma or Bachelor's degree and 1–2 years in After Sales / Customer Service, preferably in solar PV or renewable energy, and are capable of coordinating with cross‑functional teams to

Qualifications

• Diploma or Bachelor's degree is preferred.
• Minimum 1–2 years of experience in After Sales, Customer Service, Customer Relations, or a related role.
• Experience in solar PV, renewable energy, electrical products, or related industries is highly preferred.

Responsibilities

• Serve as the main point of contact for existing customers, handling inquiries, requests, and complaints.
• Independently manage customer complaints and challenging situations, ensuring timely and effective resolution.
• Take ownership of customer issues from initial reporting through follow-up and final resolution.
• Coordinate with Technical, Sales, and Operations teams to address customer concerns and ensure proper service delivery.
• Proactively follow up with customers to monitor satisfaction and maintain long-term relationships.
• Identify opportunities to offer additional products, upgrades, or services based on customer needs.
• Explain product features, technical information, and service procedures clearly to customers.
• Communicate company updates, newsletters, and relevant product information to existing customers.
• Provide feedback and recommendations to improve customer experience and after-sales service processes.

Skills

Communication skills

Problem-solving

Independent work

Customer relations

Education

Diploma or Bachelor’s degree

Tools

CRM systems

Job description

Arysun Energy Group is seeking an After Sales Consultant to manage customer relationships and ensure excellent post‑purchase experiences for our solar energy solutions. The role requires strong communication, problem solving, and independent work in a dynamic energy startup environment.

Ideal candidates have a Diploma or Bachelor's degree and 1–2 years in After Sales / Customer Service, preferably in solar PV or renewable energy, and are capable of coordinating with cross‑functional teams to