After Sales Consultant

Arysun Energy Group; Jakarta Selatan; On-site; IDR 72,000,000 - 96,000,000; Full time

Job summary

Arysun Energy Group is seeking an After Sales Consultant to build and maintain strong relationships with existing customers in the Jakarta Selatan area. You will handle inquiries, complaints, and requests while coordinating with Technical, Sales, and Operations teams to ensure timely service delivery.

Ideal candidates have 1–2 years in After Sales or related roles and exposure to solar PV or renewable energy products.

Qualifications

• Diploma or Bachelor's degree is preferred.
• 1–2 years of experience in After Sales, Customer Service, Customer Relations, or related role.
• Experience in solar PV, renewable energy, electrical products, or related industries is highly preferred.

Responsibilities

• Serve as the main point of contact for existing customers, handling inquiries, requests, and complaints.
• Independently manage customer complaints and challenging situations, ensuring timely and effective resolution.
• Take ownership of customer issues from initial reporting through follow-up and final resolution.
• Coordinate with Technical, Sales, and Operations teams to address customer concerns and ensure proper service delivery.
• Proactively follow up with customers to monitor satisfaction and maintain long-term relationships.
• Identify opportunities to offer additional products, upgrades, or services based on customer needs.
• Explain product features, technical information, and service procedures clearly to customers.
• Communicate company updates, newsletters, and relevant product information to existing customers.
• Provide feedback and recommendations to improve customer experience and after-sales service processes.

Skills

Excellent communication

Negotiation

Interpersonal skills

Education

Diploma or Bachelor's degree preferred

Tools

CRM systems

Job description

About Arysun

Arysun is a solar energy company with a mission to help households and businesses save more through affordable solar solutions and smart solar-powered appliances.

We empower customers to reduce energy costs, improve their quality of life, and embrace a more sustainable future.

Join us and be part of the change we're powering.

Job Summary

We are looking for a proactive, independent, and resilient After Sales Consultant to manage customer relationships and ensure excellent post-purchase experiences.

Candidates with experience or exposure to the solar PV (PLTS) or renewable energy industry are highly preferred.

Key Responsibilities

• Serve as the main point of contact for existing customers, handling inquiries, requests, and complaints.
• Independently manage customer complaints and challenging situations, ensuring timely and effective resolution.
• Take ownership of customer issues from initial reporting through follow-up and final resolution.
• Coordinate with Technical, Sales, and Operations teams to address customer concerns and ensure proper service delivery.
• Proactively follow up with customers to monitor satisfaction and maintain long-term relationships.
• Identify opportunities to offer additional products, upgrades, or services based on customer needs.
• Explain product features, technical information, and service procedures clearly to customers.
• Communicate company updates, newsletters, and relevant product information to existing customers.
• Provide feedback and recommendations to improve customer experience and after-sales service processes.
• Diploma or Bachelor's degree is preferred.
• Minimum 1–2 years of experience in After Sales, Customer Service, Customer Relations, or a related role.
• Experience in solar PV (PLTS), renewable energy, electrical products, or related industries is highly preferred.
• Strong complaint-handling and problem-solving skills, with the ability to manage difficult customers professionally.
• Highly independent, proactive, and capable of making decisions and taking ownership of issues.
• Resilient, patient, and able to remain calm under pressure, especially when handling challenging customer situations.
• Excellent communication, negotiation, and interpersonal skills.
• Strong sense of responsibility, high integrity, and a customer-oriented mindset.
• Able to coordinate effectively with cross-functional teams and manage multiple customer issues simultaneously.

Preferred Qualifications

• Basic technical knowledge of solar panels, inverters, batteries, and solar energy systems.
• Experience handling technical complaints, service requests, and customer escalations.
• Familiarity with CRM systems and customer service tools.