Singapore-Focused EduTech Customer Success Manager
LittleLives Inc
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Vantagens oferecidas por esta oferta de emprego
Resumo da oferta
LittleLives Inc in Jakarta is seeking a proactive Customer Success Account Manager to manage a portfolio of school customers, mainly for the Singapore market, with a hybrid work arrangement. You will lead onboarding, training, product adoption, renewals, and upsell opportunities, coordinating with regional teams across Singapore, Vietnam, Indonesia, Thailand, and Malaysia.
This role offers regional exposure, travel to Singapore when required, and opportunities to grow in SaaS product knowledge
Qualificações
- Experience in Customer Success or Account Management in SaaS or EdTech.
- Strong client-facing communication and problem-solving.
- Willing to travel to Singapore when required.
- Proactive, organised with the ability to manage multiple priorities.
- Experience with regional accounts is a plus.
Responsabilidades
- Manage a portfolio of school customers and build strong relationships.
- Conduct online and onsite onboarding, training, and product walkthroughs.
- Travel to Singapore for on-site training and meetings when needed.
- Drive product adoption and renewals, identify upsell opportunities.
- Collaborate with regional teams across SEA.
- Prepare updates, reports, and training materials.
- Collect feedback to improve customer experience.
- Handle multiple priorities in a fast-paced environment.
Conhecimentos
Ferramentas
Descrição da oferta de emprego
LittleLives Inc in Jakarta is seeking a proactive Customer Success Account Manager to manage a portfolio of school customers, mainly for the Singapore market, with a hybrid work arrangement. You will lead onboarding, training, product adoption, renewals, and upsell opportunities, coordinating with regional teams across Singapore, Vietnam, Indonesia, Thailand, and Malaysia.
This role offers regional exposure, travel to Singapore when required, and opportunities to grow in SaaS product knowledge
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