EdTech SaaS Customer Success Manager — Hybrid (Singapore Focus)

Littlelives-Inc-Pte-Ltd; Jakarta Pusat; Hybrid; IDR 322,061,000 - 536,769,000; Full time

Benefits offered by this job

Phone allowance

Health insurance

Yearly performance bonus

Flexible working mode (hybrid/remote)

MacBook provided

15 days annual leave

Birthday leave

Job summary

LittleLives is seeking a Customer Success Account Manager to oversee a portfolio of school customers, primarily for the Singapore market. You will guide onboarding, training, and ongoing adoption, acting as the main customer-facing representative and collaborating with regional teams.

You will build strong relationships, drive renewals and upsells, and contribute to customer success initiatives across Southeast Asia. Hybrid work and travel to Singapore are part of the role.

Qualifications

• Experience in Customer Success, Account Management, Client Servicing or related customer-facing roles.
• SaaS or EdTech background is a plus.
• Excellent English communication and presentation skills.
• Tech-savvy; comfortable learning new systems and workflows.
• Willingness to travel to Singapore and collaborate with regional teams.

Responsibilities

• Manage and nurture a portfolio of school customers, mainly in Singapore.
• Conduct online and onsite onboarding, training, and product walkthroughs.
• Travel to Singapore for onsite training or meetings when required.
• Drive product adoption and renewals; identify upsell opportunities.
• Coordinate with regional teams across Singapore, Vietnam, Indonesia, Thailand, and Malaysia.
• Prepare customer updates, reports, and training materials.

Skills

Customer Success

Account Management

Client Servicing

Sales

English communication

Tools

HubSpot

Freshdesk

Salesforce

Zoho CRM

Job description

LittleLives is seeking a Customer Success Account Manager to oversee a portfolio of school customers, primarily for the Singapore market. You will guide onboarding, training, and ongoing adoption, acting as the main customer-facing representative and collaborating with regional teams.

You will build strong relationships, drive renewals and upsells, and contribute to customer success initiatives across Southeast Asia. Hybrid work and travel to Singapore are part of the role.