Settlement Operations Specialist - Mandarin Fluency

PT. Industri Kolaborasi Primer; Batam; On-site; IDR 44,640,000 - 78,120,000; Full time

Benefits offered by this job

KPI-based bonuses

Shift incentives (afternoon/night)

Quarterly bonus

Yearly bonus

5 working days in a week

Job summary

PT. Industri Kolaborasi Primer is seeking a branch payments supervisor to oversee daily payment operations and resolve issues. You will liaise with branch partners, review daily reports, and drive customer satisfaction while striving to meet quarterly targets.

The role requires Mandarin fluency (HSK5+), experience in finance or settlement, and proficiency in Microsoft Office. Weekend and holiday shifts are non-negotiable.

Qualifications

• Mandarin fluency is a must (read, write, speak).
• HSK 5 or above required or equivalent proficiency.
• Finance/Accounting/Settlement experience preferred.
• Proficient with Microsoft Office (Word, Excel, PowerPoint).
• Willing to work 3 shifts including weekends and public holidays.

Responsibilities

• Supervise day-to-day operational/payment functions of the branch.
• Resolve customer payment issues (delayed transactions).
• Communicate with branch payment partnerships.
• Review daily reports and ensure accuracy.
• Maintain high and increasing customer satisfaction.
• Achieve quarterly goals.

Skills

Mandarin fluency

Tools

Microsoft Office

Job description

PT. Industri Kolaborasi Primer is seeking a branch payments supervisor to oversee daily payment operations and resolve issues. You will liaise with branch partners, review daily reports, and drive customer satisfaction while striving to meet quarterly targets.

The role requires Mandarin fluency (HSK5+), experience in finance or settlement, and proficiency in Microsoft Office. Weekend and holiday shifts are non-negotiable.