Settlement Executive (Mandarin Speaker Only)

PT. Industri Kolaborasi Primer; Batam; On-site; IDR 44,640,000 - 78,120,000; Full time

Benefits offered by this job

KPI-based bonuses

Shift incentives (afternoon/night)

Quarterly bonus

Yearly bonus

5 working days in a week

Job summary

PT. Industri Kolaborasi Primer is seeking a branch payments supervisor to oversee daily payment operations and resolve issues. You will liaise with branch partners, review daily reports, and drive customer satisfaction while striving to meet quarterly targets.

The role requires Mandarin fluency (HSK5+), experience in finance or settlement, and proficiency in Microsoft Office. Weekend and holiday shifts are non-negotiable.

Qualifications

• Mandarin fluency is a must (read, write, speak).
• HSK 5 or above required or equivalent proficiency.
• Finance/Accounting/Settlement experience preferred.
• Proficient with Microsoft Office (Word, Excel, PowerPoint).
• Willing to work 3 shifts including weekends and public holidays.

Responsibilities

• Supervise day-to-day operational/payment functions of the branch.
• Resolve customer payment issues (delayed transactions).
• Communicate with branch payment partnerships.
• Review daily reports and ensure accuracy.
• Maintain high and increasing customer satisfaction.
• Achieve quarterly goals.

Skills

Mandarin fluency

Tools

Microsoft Office

Job description

- Supervise the day-to-day operational/ payment functions of the branch

- Resolve customer payment issue (Delayed transaction)

- Communicate with our branch payment partnership

- Review daily report

- Maintain high and increased customer satisfaction

- Achieve Quarterly goals

Requirements:

- Fluent in Mandarin IS A MUST (Write, Read, Speak, Listen)

- Minimum HSK 5 or above

- Experience in Finance/Accounting/Settlement or related field is preferred

- Proficient user of Microsoft office (Word, Excel, PowerPoint)

- Willing to work under 3 different shifts schedule including weekends and public holidays (1 shift per day), non negotiable.

- Willing to learn new things

KPI-based bonuses to reward your dedication and exceptional service.

Afternoon and night shift incentives.

Quarterly and yearly bonus.

5 working days in a week, 2 days off.