Service Manager

valmet; Kota Pekanbaru; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

Valmet seeks a service-minded Service Manager to lead the Flow Control after-sales service business in Indonesia, based in Pekanbaru. You will head service operations, mentor engineers, and work with customers to maximize value from Valmet's service portfolio.

The role emphasizes leadership, customer engagement, safety, and collaboration with sales, product lines, and partners across Indonesia to improve performance, reliability, and shutdown management.

Qualifications

• Bachelor's degree in engineering or related technical field.
• At least 5 years' experience in flow control, including leadership.
• Strong customer relationship management skills.
• Advanced English proficiency; willingness to travel; valid driving license.

Responsibilities

• Lead and develop the Indonesia Flow Control service team and optimize resources.
• Collaborate with Sales, Product Line teams, and specialists to deliver service solutions.
• Build relationships with key customers through site visits and shutdown planning.
• Ensure service activities comply with safety, legal, and HSE standards at all sites.
• Work with distributors, regional experts, and sales teams to drive customer success.

Skills

Flow control experience

Leadership

Customer relationship management

English proficiency

Education

Bachelor's degree in Engineering

Job description

Are you the new service-minded leader and team player we are looking for? Join us as a Service Manager and play a key role in developing and growing our Flow Control after-sales service business in Indonesia. You will lead service operations, support the development of service engineers, and work closely with customers to maximize the value of Valmet's service portfolio. This is an opportunity to combine leadership, customer engagement, and technical expertise while helping customers improve performance, reliability, and shutdown management activities. Based in Pekanbaru, Indonesia, you will report to the Director, Sales & Services, Indonesia.

Your responsibilities

• You will lead and develop the Indonesia Flow Control service team, ensuring strong performance, competence development, and high utilization of service resources.
• You will collaborate with Sales, Product Line teams, and specialists to deliver value-added service solutions for existing and new customers.
• You will build and maintain strong relationships with key customers through regular site visits and support customers in shutdown planning and shutdown management activities.
• You will ensure all service activities comply with legal requirements, safety standards, and HSE processes at Valmet, customer, and subcontractor sites.
• You will work closely with distributors, regional experts, sales managers, senior sales engineers, sales support teams, and application engineers to drive customer success across Indonesia.

Expectations for you

• You have a bachelor's degree in engineering or a related technical field.
• You have at least 5 years of experience in flow control, including management experience, preferably within the Oil & Gas industry.
• You have strong customer relationship management skills and can build trusted partnerships in different business situations.
• You are passionate about applying technology and service solutions to improve customer performance.
• You have advanced English proficiency and are willing to travel regularly. A valid driving license is required.

To succeed in this role

Success in this role requires strong knowledge of flow control and valve technologies, experience leading service teams, and the ability to work closely with customers to identify service opportunities and create long-term value. You bring a customer-focused mindset, understand industrial processes, and can effectively collaborate across sales, service, and technical teams. Experience in the Oil & Gas sector and a commitment to safety and operational excellence are essential.

We also expect you to align with Valmet's Leadership Principles-practical behaviors that guide how we lead, collaborate, and succeed together:

• Take accountability - Act with ownership, set clear expectations, and follow through
• Lead with courage - Champion change, try bold ideas, and learn quickly
• Build on trust - Listen to understand, be open, and create psychological safety
• Collaborate for growth - Work across boundaries, value diverse perspectives, and focus on customer value

We offer

You will join a team focused on delivering high-quality after-sales services and flow control solutions to customers across Indonesia. The team works closely with customers, distributors, sales professionals, and technical specialists to improve equipment reliability, optimize shutdown execution, and create long-term customer value. You will have the opportunity to lead a skilled service organization while contributing directly to business growth and customer success.

Valmet offers an inspiring and challenging position with a global industry leader. You will work in an international and collaborative environment with access to modern tools, continuous learning opportunities, and professional development. We value our employees and provide opportunities to grow your expertise while making a meaningful impact on our customers' operations.

When everything works together Valmet is where the best talent from a wide variety of backgrounds comes together. We work together with our customers throughout the entire lifecycle, delivering cutting‑edge technologies and services as well as mission‑critical automation and flow control solutions. Backed by more than 225 years of industrial experience and a global team of over 19,000 professionals close to customers, we are uniquely positioned to transform industries toward a regenerative tomorrow.

At Valmet, diversity of thought drives innovation. We are committed to a respectful and inclusive environment, where people can be themselves and are supported to contribute at their best. We welcome applicants from all backgrounds and make hiring d