Service Sales Engineer

Otis Company; Indonesia; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Otis Company mencari Service Sales Engineer untuk ditempatkan di Bandung, membawahi wilayah Bandung dan Jawa Barat. Peran ini mengelola akun pelanggan terkait penjualan suku cadang, mengidentifikasi kebutuhan, dan memberikan solusi untuk mendorong pertumbuhan bisnis melalui manajemen akun yang proaktif serta rekomendasi layanan bernilai tambah.

Anda akan menjalin hubungan pelanggan yang kuat, menjadi titik kontak utama untuk kebutuhan suku cadang, serta bekerja sama dengan tim internal untuk

Qualifications

• Memiliki gelar bisnis atau teknis atau pelatihan sebagai teknisi/administrator bisnis.
• Pengalaman awal dalam penjualan produk teknis yang memerlukan konsultasi.
• Orientasi pelanggan dan layanan yang kuat, dengan keterampilan interpersonal yang baik.
• Berkomitmen dan dapat diandalkan, berorientasi hasil, dan mampu bekerja cepat.

Responsibilities

• Mengelola dan memelihara akun pelanggan untuk semua permintaan suku cadang, penawaran, dan aktivitas penjualan.
• Membangun hubungan pelanggan yang kuat dan menjadi kontak utama untuk kebutuhan suku cadang.
• Menganalisis kebutuhan pelanggan dan merekomendasikan solusi suku cadang yang sesuai untuk menjaga keandalan, keselamatan, dan kinerja peralatan.
• Mengidentifikasi peluang penggantian suku cadang, modernisasi, dan peningkatan pemeliharaan yang memberi nilai tambah bagi pelanggan.
• Menyiapkan dan menindaklanjuti penawaran, proposal, dan diskusi komersial untuk memastikan pesanan dan mencapai target penjualan.
• Memberikan dukungan teknis dan komersial kepada pelanggan dengan koordinasi dengan tim internal saat diperlukan.
• Memantau kondisi peralatan pelanggan, rekomendasi pemeliharaan, dan tren konsumsi suku cadang untuk proaktif menawarkan solusi.
• Menjaga respons yang tepat terhadap pertanyaan pelanggan dan tingkat kepuasan yang tinggi.
• Memastikan catatan peluang penjualan, komunikasi pelanggan, dan aktivitas akun tersimpan dalam sistem perusahaan.

Skills

Customer focus

Interpersonal skills

Target driven

Reliability

Under pressure / pace

Education

Bachelor's/technical degree or training

Job description

Service Sales Engineer

Perusahaan : Otis Company Jenis Pekerjaan : Full-Time Indonesia

Deskripsi Pekerjaan - Service Sales Engineer

Date Posted: 2026-08-06

Country: Indonesia

Location: PT Citas Otis Elevator, Jalan L.L. RE. Martadinata, 157 Bandung City

Role Overview

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation, Diversity and Employee Opportunity?

Otis is growing and we are recruiting a Service Sales Associate to be based in Bandung, covering Bandung and West Java. This role will be responsible to manage customer accounts related to spare parts sales, identifying customer needs, providing appropriate solutions, and supporting business growth through proactive account management and value-added service recommendations.

Key Responsibilities

• Manage and maintain assigned customer accounts for all spare parts inquiries, quotations, and sales activities.
• Develop strong customer relationships and serve as the primary point of contact for spare parts requirements.
• Analyze customer needs and recommend suitable spare parts solutions to ensure equipment reliability, safety, and performance.
• Identify opportunities for spare parts replacement, modernization, and maintenance improvements that add value to the customer.
• Prepare and follow up on quotations, proposals, and commercial discussions to secure orders and achieve sales targets.
• Provide technical and commercial support to customers by coordinating with internal teams and subject matter experts when required.
• Monitor customer equipment conditions, maintenance recommendations, and parts consumption trends to proactively propose solutions.
• Ensure timely response to customer inquiries and maintain high levels of customer satisfaction.
• Maintain accurate records of sales opportunities, customer communications, and account activities in company systems.

Key Requirements

• Possesses a business or technical degree or have completed training as a technician or business administrator.
• Possesses initial experience in the sale of technical products requiring consultation.
• Strong customer and service orientation, including excellent interpersonal skills.
• Characterized by a high level of commitment and reliability, with a drive to deliver results.
• Target focused, with the ability to work at pace in a demanding, complex, corporate organization.

What’s In it For Me / Benefits

• You will receive a long-term employment contract with the world market leader in a crisis-proof industry.
• We offer you remuneration in accordance with local requirements.
• We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
• We support work-life integration, allowing space for bothworkand your personal life so that you can feel fulfilled in both aspects.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here .

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

Tentang Perusahaan

Otis Company

Otis is a leading manufacturer and maintainer of Elevators, Escalators, Moving Walkways with world class modernization tools & service packages for buildings

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