Service Renewal & Upsell Growth Lead

PT Giesecke & Devrient Indonesia; Jakarta Selatan; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

PT Giesecke & Devrient Indonesia seeks a Service Renewal and Upsell Specialist (Service Sales) to drive pricing, service portfolio deployment, and the optimization of service attach within standard deals. You will enable product sales of standard services and adapt activities to fit customer delivery models.

The role encompasses tender support, contract renewal, and invoicing coordination with Finance, along with forecasting and KPI reporting to steer business planning.

Qualifications

• Diploma in Business Administration or Finance required.
• At least 3 years of experience in administration tasks.
• Strong command of English (spoken and written).
• Proficient with computer applications and ERP systems.

Responsibilities

• Implement and price the service portfolio and pricing strategy.
• Maximize initial service attach within solution and standard deals.
• Develop and deploy the service portfolio and enable standard service sales.
• Support non-standard deals with service design, pricing and offer management.
• Negotiate maintenance agreements and renewals.
• Own the service pipeline, forecast, and KPIs; report actuals vs plan.

Skills

English proficiency

Time management

Interpersonal skills

Analytical mind

Team coordination

Education

Diploma in Business Administration/Finance

Tools

SAP ERP

Job description

PT Giesecke & Devrient Indonesia seeks a Service Renewal and Upsell Specialist (Service Sales) to drive pricing, service portfolio deployment, and the optimization of service attach within standard deals. You will enable product sales of standard services and adapt activities to fit customer delivery models.

The role encompasses tender support, contract renewal, and invoicing coordination with Finance, along with forecasting and KPI reporting to steer business planning.