Service Quality & Data Insights Analyst

PT Coway International Indonesia; Jakarta Selatan; On-site; IDR 167,400,000 - 279,000,000; Full time

Job summary

PT Coway International Indonesia is seeking a data and service quality analyst to ensure excellence in customer satisfaction by monitoring service standards, managing feedback, and driving continuous improvements. You will also safeguard data accuracy and consistency across reporting systems.

The role involves analyzing sales performance to identify trends and opportunities, tracking KPIs to align with business targets, and presenting clear recommendations to management.

Qualifications

• Bachelor's degree in Business Administration, Economics, or related field.
• Fresh graduates or candidates with experience in planning, business analysis, or services.
• Strong analytical thinking with the ability to interpret complex data.
• Proficiency in Microsoft Excel (Pivot Tables, formulas, data analysis tools).
• Strong understanding of KPI and business performance metrics.
• Excellent communication and presentation skills.
• Detail-oriented with a structured and problem-solving mindset.

Responsibilities

• Ensure service quality and customer satisfaction.
• Monitor service standards.
• Manage customer feedback.
• Ensure data accuracy, consistency, and integrity across reporting systems.
• Provide regular reports and presentations to management with clear recommendations.
• Analyze sales performance data to identify trends, gaps, and opportunities for improvement.
• Monitor, evaluate, and manage key performance indicators (KPIs) to ensure alignment with business targets.
• Collaborate with cross functional teams to gather requirements and provide actionable insights.

Skills

Analytical thinking

Data interpretation

KPI understanding

Communication

Presentation

Detail-oriented

Education

Bachelor's degree in Business Administration, Economics, Communication, or related field

Tools

Microsoft Excel

Job description

PT Coway International Indonesia is seeking a data and service quality analyst to ensure excellence in customer satisfaction by monitoring service standards, managing feedback, and driving continuous improvements. You will also safeguard data accuracy and consistency across reporting systems.

The role involves analyzing sales performance to identify trends and opportunities, tracking KPIs to align with business targets, and presenting clear recommendations to management.