Service Manager

PT Bumen Redja Abadi; Jakarta Selatan; On-site; IDR 200,880,000 - 267,840,000; Full time

Job summary

PT Bumen Redja Abadi is seeking a Service Manager based in Tebet, Jakarta. You will oversee daily workshop operations, coordinate technicians, and ensure timely, quality service experiences for customers.

The role requires strong leadership, customer service focus, and solid organizational skills. You will monitor safety, performance metrics, and collaborate with several departments to raise service standards and efficiency.

Qualifications

• Experience in automotive service management or similar supervisory role in a workshop, dealership, or service center.
• Strong leadership and people management skills with ability to coach, motivate, and develop service teams.
• Customer service and communication skills to manage expectations, resolve issues, and build relationships.
• Operational and organizational skills including scheduling, workflow management, and accurate reporting.

Responsibilities

• Oversee daily service operations in the workshop or service center.
• Coordinate technicians and monitor service quality to ensure timely completion of vehicles.
• Engage with customers to understand needs, handle complaints, and provide service recommendations.
• Track performance metrics, manage schedules, and ensure safety and company standards.
• Support inventory and parts coordination and collaborate with other departments to improve processes.

Skills

Leadership

People management

Customer service

Communication

Scheduling

Workflow management

Attention to detail

Safety compliance

Education

Automotive/Engineering/Business degree

Equivalent experience may be considered

Tools

Service management software

Office productivity tools

Job description

Company Description

PT Bumen Redja Abadi is an established automotive company operating across Indonesia, with a focus on providing reliable transportation solutions and after-sales services. The organization is known for its commitment to customer satisfaction, service quality, and operational efficiency at its dealerships and service centers. Team members work in a structured yet collaborative environment that encourages continuous improvement and professional growth. The Tebet location offers opportunities to work directly with customers, service technicians, and management to strengthen service operations and customer relationships.

Role Description

The Service Manager is a full-time, on-site role based in Tebet, responsible for overseeing daily service operations in the workshop or service center. This includes managing service workflows, coordinating technicians, monitoring service quality, and ensuring timely completion of customer vehicles. The role involves interacting with customers to understand their needs, handle complaints, provide service recommendations, and ensure a positive customer experience. The Service Manager tracks performance metrics, manages schedules, supports inventory and parts coordination, and ensures compliance with safety and company standards. This position also contributes to staff development through coaching and training, and collaborates with other departments to improve processes and achieve service targets.

Qualifications

• Experience in automotive service management or a similar supervisory role in a workshop, dealership, or service center.
• Strong leadership and people management skills, including the ability to coach, motivate, and develop service teams.
• Customer service and communication skills, with the ability to manage expectations, resolve issues, and build long-term relationships.
• Operational and organizational skills, including scheduling, workflow management, and attention to detail in documentation and reporting.
• Basic technical understanding of automotive service processes, diagnostics, and repair standards (formal mechanical or engineering education is an advantage).
• Ability to work on-site full time in Tebet, manage multiple priorities, and adapt to a fast-paced service environment.
• Proficiency in using service management systems or related software, and comfort with basic office productivity tools.
• Relevant diploma or degree in automotive, engineering, business, or a related field is preferred; equivalent experience may be considered.