Service Leader, Medical Devices: Grow Revenue & Lead Excellence

Monroe Consulting Group; Jakarta Pusat; On-site; IDR 900,000,000 - 1,300,000,000; Full time

Job summary

Monroe Consulting Group Indonesia, an Executive Recruitment firm, is partnering with a Healthcare organization to hire a Service Manager (Medical Device) based in South Jakarta, Indonesia. The role leads the service organization to transform operations into a profitable unit while driving growth in contracts, parts, and after-sales services.

The ideal candidate has a strong engineering background, mandatory medical device industry experience, and proven leadership of service engineering teams to

Qualifications

• Bachelor's degree in Engineering or related technical discipline.
• Mandatory experience in the medical device industry.
• Proven experience leading service engineering teams.

Responsibilities

• Lead the service organization and transform the service function from a cost center into a profit-generating business unit.
• Drive service revenue growth through service contracts, maintenance agreements, spare parts, and after-sales service solutions.
• Develop and execute strategies to increase service contract acquisition, renewals, and long-term customer retention.
• Manage, coach, and develop a team of service engineers with varying levels of experience.
• Oversee day-to-day service operations, including spare parts availability and service delivery readiness.
• Improve operational excellence and service performance, including first-time fix rate and repair efficiency.
• Strengthen customer satisfaction and build strong relationships with key customers and internal stakeholders.
• Provide technical direction and guidance to the team when required.

Education

Bachelor's degree in Engineering or related technical discipline

Job description

Monroe Consulting Group Indonesia, an Executive Recruitment firm, is partnering with a Healthcare organization to hire a Service Manager (Medical Device) based in South Jakarta, Indonesia. The role leads the service organization to transform operations into a profitable unit while driving growth in contracts, parts, and after-sales services.

The ideal candidate has a strong engineering background, mandatory medical device industry experience, and proven leadership of service engineering teams to