Sales Service Head

Pengiklan Anonim; Jakarta Pusat; On-site; IDR 600,000,000 - 900,000,000; Full time

Job summary

Pengiklan Anonim in Jakarta seeks a seasoned Sales Service Head to oversee the sales service operations for medical devices and services. You will lead a dedicated team, drive revenue growth, and ensure top-tier customer experiences for healthcare clients.

The role requires strong leadership, strategic selling, and deep knowledge of medical products, with fluency in Indonesian and English and willingness to travel for client meetings and field support.

Qualifications

• 5+ years of experience in sales service or sales management in the medical device/healthcare sector.
• Proven leadership and ability to develop high-performing teams.
• Excellent communication and interpersonal skills across all levels.
• Customer-focused with a track record of satisfaction and retention.
• Fluency in Indonesian and English, written and spoken.
• Degree in business, sales, healthcare management, or related field.

Responsibilities

• Develop and execute sales strategies for medical devices and after-sales services.
• Lead and monitor the Sales Service team to meet performance targets.
• Identify new markets and expand hospital and healthcare client bases.
• Maintain relationships with hospital management, procurement, and clinicians.
• Drive after-sales service sales, including maintenance and parts.
• Collaborate with Technical Service, Product Management, and Marketing for service delivery.
• Forecast sales, budgets, and periodic performance reports for management.
• Coordinate between Sales Service and Technical Service to manage requirements and opportunities.
• Establish partnerships with principals, vendors, and partners for growth.
• Ensure compliance with policies, medical device regulations, and quality standards.

Skills

Sales leadership

Team management

Customer relationship management

Indonesian and English fluency

Strategic sales planning

Healthcare/medical devices knowledge

Education

Bachelor's degree in Business, Sales, Healthcare Management, or related field

Tools

CRM platforms

Sales management systems

Job description

About the role

We are seeking an experienced and dynamic Sales Service Head to join our team in Jakarta on a full-time basis. In this strategic leadership position, you will oversee the sales service operations and lead a team dedicated to delivering exceptional customer experiences to our healthcare clients. This role is pivotal to our sales strategy, ensuring seamless service delivery, customer satisfaction, and revenue growth across our medical products and services portfolio. You will serve as a key bridge between our sales team and customers, driving operational excellence and building lasting client relationships.

Key responsibilities

Develop and execute sales strategies for medical device products and after-sales services to achieve revenue, profitability, and business growth targets.

Lead, manage, and monitor the Sales Service team to ensure effective sales activities, customer engagement, and achievement of individual and team performance targets.

Identify new business opportunities, develop potential markets, and expand the company's customer base, including hospitals, healthcare institutions, and other relevant stakeholders.

Build and maintain strong relationships with key customers, including hospital management, procurement teams, biomedical engineers, doctors, and other healthcare professionals.

Drive the sales of after-sales services, including maintenance contracts, preventive maintenance, corrective maintenance, spare parts, and other technical services.

Develop and implement customer retention strategies to improve customer satisfaction, loyalty, and long-term business relationships.

Collaborate with Technical Service, Product Management, Marketing, and other departments to ensure seamless service delivery and customer satisfaction.

Monitor sales performance, pipeline development, market trends, competitor activities, and business opportunities to identify areas for improvement.

Prepare and manage sales forecasts, annual budgets, business plans, and periodic performance reports for management review.

Ensure effective coordination between the Sales Service team and Technical Service team in managing customer requirements, service agreements, and commercial opportunities.

Establish and maintain strategic partnerships with principals, vendors, and key business partners to support business development and service expansion.

Ensure all sales and service activities comply with company policies, applicable medical device regulations, and established quality standards.

What we’re looking for

Proven experience of 5+ years in sales service or sales management roles within the medical device & Healthcare industry

Strong leadership and team management capabilities with demonstrated experience leading and developing high-performing teams

Excellent knowledge of medical products, healthcare services, or pharmaceutical distribution

Outstanding communication and interpersonal skills with the ability to engage effectively at all organisational levels

Customer-focused mindset with a track record of improving customer satisfaction and retention

Strong analytical and problem-solving abilities with proficiency in sales management systems and CRM platforms

Results-oriented approach with proven ability to meet and exceed sales and service targets

Fluency in Indonesian and English (both written and verbal)

Bachelor's degree in Business, Sales, Healthcare Management, or a related field

Willingness to travel occasionally to meet with clients and support field operations

Preferred: Experience in B2B healthcare sales, hospital account management, or medical device distribution