Senior Medical Device Service & Revenue Growth Engineer

KARL STORZ; Jakarta Pusat; On-site; IDR 200,000,000 - 260,000,000; Full time

Job summary

KARL STORZ Indonesia seeks an experienced service professional to develop and commercialize value-added service programs, including post-sales handling training, maintenance concepts, and repair routing. You will train biomedical engineers, hospital staff, and distributor teams while driving service revenue and ensuring quality documentation.

The role requires 5–8 years in medical device service, strong knowledge of surgical and imaging equipment, and the ability to travel within Indonesia.

Qualifications

• Diploma or Bachelor’s degree in Biomedical Engineering, Electrical / Electronics Engineering, Mechatronics, Medical Technology.
• Minimum 5–8 years of experience in medical device service, technical support, biomedical engineering, distributor service, after-sales support, or clinical technical support.
• Experience with surgical equipment, endoscopy systems, imaging systems, operating-room equipment, CSSD-related workflows, or capital medical devices is strongly preferred.

Responsibilities

• Develop and commercialize value-added service programs for Indonesia, including post sales handling training and maintenance concepts.
• Drive and grow assigned service revenue targets by identifying installed-base opportunities and service gaps.
• Support the commercial team and distributors in positioning service as part of the customer value proposition.
• Provide technical support for troubleshooting, repair assessment, product-care guidance, and documentation quality.
• Coordinate repair routing to HQ or designated repair centers with complete case documentation and status tracking.
• Deliver technical and product-care training to biomedical engineering teams, hospital technicians, nurses, and distributor service teams.
• Conduct occasional customer and distributor visits for market understanding and service opportunity development.
• Establish SOPs, checklists, trackers, and dashboards for case intake, repair routing, and revenue tracking.
• Support sample-based inbound QC checks with documentation and escalation of product condition.
• Analyze recurring issues and service bottlenecks and recommend corrective actions.

Skills

Biomedical Engineering

Electrical Engineering

Mechatronics

Medical Technology

Technical support

Training capability

Documentation discipline

Bahasa Indonesia & English fluency

Education

Diploma or Bachelor’s degree in Biomedical Engineering, Electrical / Electronics Engineering, Mechatronics, Medical Technology

Job description

KARL STORZ Indonesia seeks an experienced service professional to develop and commercialize value-added service programs, including post-sales handling training, maintenance concepts, and repair routing. You will train biomedical engineers, hospital staff, and distributor teams while driving service revenue and ensuring quality documentation.

The role requires 5–8 years in medical device service, strong knowledge of surgical and imaging equipment, and the ability to travel within Indonesia.