Service Head (Xpeng Denpasar)

Erajaya Group; Denpasar; On-site; IDR 360,000,000 - 480,000,000; Full time

Job summary

Erajaya Group in Bali, Denpasar region seeks a Service Department Lead to drive daily operations of the automotive service center, ensuring a smooth workflow and timely vehicle service. You will supervise the service advisor, technicians, and workshop support teams, provide coaching, and conduct performance evaluations to raise customer satisfaction and productivity.

This role collaborates with Parts and Sales to deliver seamless after-sales support, reports on service performance, and upholds

Qualifications

• Minimum 5 years of experience in automotive service, with at least 2 years in a managerial/supervisory role.
• Strong knowledge of EV systems and diagnostics is a plus.
• Proven leadership and people management skills.
• Customer-focused with strong communication and problem-solving abilities.
• Familiar with dealer management systems (DMS) and workshop operations.

Responsibilities

• Lead daily operations of the service department, ensuring smooth workflow and timely vehicle service.
• Supervise and develop the service advisor, technician, and workshop support teams.
• Monitor and improve service KPIs: customer satisfaction, service lead time, workshop productivity, and revenue.
• Handle customer escalations professionally and ensure timely resolution.
• Coordinate with Parts and Sales departments to ensure seamless after-sales support.
• Ensure all service processes comply with brand standards and local regulations.
• Monitor inventory, tools, and equipment required for workshop operations.
• Prepare regular reports on service performance and propose improvements.
• Provide coaching and performance evaluations to team members.

Skills

Leadership

Customer focus

Communication

People management

DMS familiarity

EV systems knowledge

Tools

DMS

Workshop operations

Job description

Lead daily operations of the service department, ensuring smooth workflow and timely vehicle service.

Supervise and develop the service advisor, technician, and workshop support teams.

Monitor and improve service KPIs: customer satisfaction, service lead time, workshop productivity, and revenue.

Handle customer escalations professionally and ensure timely resolution.

Coordinate with Parts and Sales departments to ensure seamless after-sales support.

Ensure all service processes comply with brand standards and local regulations.

Monitor inventory, tools, and equipment required for workshop operations.

Prepare regular reports on service performance and propose improvements.

Provide coaching and performance evaluations to team members.

Requirement:

Minimum 5 years of experience in automotive service, with at least 2 years in a managerial/supervisory role.

Strong knowledge of EV systems and diagnostics is a plus.

Proven leadership and people management skills.

Customer-focused with strong communication and problem-solving abilities.

Familiar with dealer management systems (DMS) and workshop operations.

Ability to work in a fast-paced, dynamic environment.

Willing to be placed at Xpeng Dealer Operations