Service Department Lead - EV & After-Sales Excellence

PT. Erajaya Swasembada, Tbk.; Denpasar; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

PT. Erajaya Swasembada, Tbk. in Denpasar, Bali, Indonesia, seeks a Service Department Leader to oversee daily service operations and drive a high-performing team. The role focuses on timely vehicle service and staff development.

You will monitor KPIs, coordinate with Parts and Sales, and ensure compliance with brand standards and local regulations. EV expertise is a plus in this dynamic environment.

Qualifications

• Minimum 5 years in automotive service, with at least 2 years in a managerial role.
• Strong knowledge of EV systems and diagnostics.
• Proven leadership and people management skills.
• Customer-focused with strong communication and problem-solving abilities.
• Familiar with dealer management systems (DMS) and workshop operations.
• Ability to work in a fast-paced, dynamic environment.
• Willing to be placed at Xpeng Dealer Operations.

Responsibilities

• Lead daily operations of the service department, ensuring smooth workflow and timely vehicle service.
• Supervise and develop the service advisor, technician, and workshop support teams.
• Monitor and improve service KPIs: customer satisfaction, service lead time, workshop productivity, and revenue.
• Handle customer escalations professionally and ensure timely resolution.
• Coordinate with Parts and Sales departments to ensure seamless after-sales support.
• Ensure all service processes comply with brand standards and local regulations.
• Monitor inventory, tools, and equipment required for workshop operations.
• Prepare regular reports on service performance and propose improvements.
• Provide coaching and performance evaluations to team members.

Skills

Leadership

EV systems knowledge

Customer focus

DMS familiarity

Workshop operations

Tools

DMS

Job description

PT. Erajaya Swasembada, Tbk. in Denpasar, Bali, Indonesia, seeks a Service Department Leader to oversee daily service operations and drive a high-performing team. The role focuses on timely vehicle service and staff development.

You will monitor KPIs, coordinate with Parts and Sales, and ensure compliance with brand standards and local regulations. EV expertise is a plus in this dynamic environment.