AFTERSALES TECHNICAL SUPPORT

PT Omoway Technology Indonesia; Tangerang; On-site; IDR 89,280,000 - 156,240,000; Full time

Job summary

PT Omoway Technology Indonesia seeks an experienced Automotive Technical Support specialist to diagnose and resolve vehicle issues across dealers and service centers. You will work with After-Sales, Service, Spare Parts, Product, and Engineering teams to deliver timely solutions.

The role requires 2–3 years in automotive tech support, strong diagnostic skills, and the ability to travel regularly within the assigned area. Mandarin is highly preferred for China-related coordination.

Qualifications

• Minimum D3/S1 in Automotive Engineering, Mechanical Engineering, Electrical Engineering, or related field.
• Minimum 2–3 years of experience in automotive technical support, workshop, service, diagnostic, or aftersales.
• Strong knowledge of automotive systems including electrical, mechanical, electronic, and diagnostic systems.
• Experience in vehicle troubleshooting and root cause analysis.
• Familiar with automotive diagnostic tools and technical service procedures.
• Able to read and understand technical manuals and wiring diagrams.
• Willing to travel regularly to dealers and service centers within the assigned area.
• Able to work independently and collaboratively with cross‑functional teams.
• Proficient in Microsoft Office/Google Workspace.
• Mandarin proficiency is highly preferred due to coordination with the China Technical Team.
• Experience with EV, electric motorcycles, automotive technology, or new energy vehicles is an advantage.

Responsibilities

• Provide technical support and troubleshooting assistance to dealers, service centers, and technicians.
• Analyze and diagnose technical issues related to vehicles, electrical systems, mechanical components, and vehicle software.
• Handle and follow up on technical cases reported by dealers and service centers until resolution.
• Coordinate with After‑Sales, Service, Spare Parts, Product, and Engineering teams to resolve technical issues.
• Communicate with the China Technical/Engineering Team regarding complex technical cases.
• Provide technical guidance, repair instructions, and solutions to dealers and service technicians.
• Analyze recurring technical problems and provide recommendations for preventive actions and improvements.
• Conduct root cause analysis and prepare technical reports for technical cases.
• Support the development and updating of technical manuals, troubleshooting guides, service bulletins, and technical SOPs.
• Conduct technical support sessions or training for dealer/service center technicians when required.
• Monitor unresolved technical cases and ensure timely resolution.
• Provide feedback regarding recurring field issues and potential product improvements.
• Conduct field visits to dealers and service centers within the assigned area.

Skills

Automotive Technical Knowledge

Troubleshooting

Diagnostic

Root Cause Analysis

Dealer Technical Support

Technical Reporting

Problem Solving

Cross-Department Coordination

Education

D3/S1 in Automotive Engineering, Mechanical Engineering, Electrical Engineering, or related field

Tools

Diagnostical tools

Job description

Job Summary
Provide technical support, troubleshoot vehicle issues, and coordinate solutions with dealers, service centers, and technical teams.

Job Responsibilities

Provide technical support and troubleshooting assistance to dealers, service centers, and technicians.

Analyze and diagnose technical issues related to vehicles, electrical systems, mechanical components, and vehicle software.

Handle and follow up on technical cases reported by dealers and service centers until resolution.

Coordinate with After‑Sales, Service, Spare Parts, Product, and Engineering teams to resolve technical issues.

Communicate and coordinate with the China Technical/Engineering Team regarding complex technical cases.

Provide technical guidance, repair instructions, and solutions to dealers and service technicians.

Analyze recurring technical problems and provide recommendations for preventive actions and improvements.

Conduct root cause analysis and prepare technical reports for technical cases.

Support the development and updating of technical manuals, troubleshooting guides, service bulletins, and technical SOPs.

Conduct technical support sessions or training for dealer/service center technicians when required.

Monitor unresolved technical cases and ensure timely resolution.

Provide feedback regarding recurring field issues and potential product improvements.

Conduct field visits to dealers and service centers within the assigned area.

Job Requirements

Minimum D3/S1 in Automotive Engineering, Mechanical Engineering, Electrical Engineering, or related field.

Minimum 2–3 years of experience in automotive technical support, workshop, service, diagnostic, or aftersales.

Strong knowledge of automotive systems, including electrical, mechanical, electronic, and diagnostic systems.

Experienced in vehicle troubleshooting and root cause analysis.

Familiar with automotive diagnostic tools and technical service procedures.

Able to read and understand technical manuals and wiring diagrams.

Strong problem-solving, analytical, communication, and coordination skills.

Willing to travel regularly to dealers and service centers within the assigned area.

Able to work independently and collaboratively with cross‑functional teams.

Proficient in Microsoft Office/Google Workspace.

Mandarin proficiency is highly preferred due to coordination with the China Technical Team.

Experience with EV, electric motorcycles, automotive technology, or new energy vehicles is an advantage.

Placement Area

Candidates must be willing to be placed in one of the following areas:

AREA C: Yogyakarta & surrounding areas / Central Java

Note: Placement will be determined based on the company's business needs and the candidate's suitability for the assigned area.

Key Skills

Automotive Technical Knowledge | Troubleshooting | Diagnostic | Root Cause Analysis | Dealer Technical Support | Technical Reporting | Problem Solving | Cross-Department Coordination