Service Engineer

Caterpillar Brazil; Jakarta Pusat; On-site; IDR 300,000,000 - 420,000,000; Full time

Job summary

Caterpillar Inc. is seeking a Service Engineer to provide technical support and engineering expertise to customers and maintenance teams across Indonesia. You will troubleshoot issues, monitor fleet performance, and coordinate maintenance to maximise asset availability and uptime.

The role requires a technical qualification, strong analytical skills, and excellent stakeholder communication. The position is onsite five days a week with safety and continuous improvement at the core.

Qualifications

• A trade, engineering, or related technical qualification.
• Experience in maintenance, troubleshooting, or technical support within rail, heavy industry, manufacturing, or similar environment.
• Strong analytical and problem-solving skills with a methodical approach to fault finding.
• Excellent written and verbal communication skills and the ability to build effective stakeholder relationships.
• A strong commitment to safety and operational excellence.
• The ability to work independently, prioritise competing demands, and respond effectively in a dynamic environment.
• Experience using asset management, maintenance, or engineering systems would be highly regarded

Responsibilities

• Provide technical support and troubleshooting assistance to customers and operational teams.
• Monitor equipment and fleet performance to identify issues and improve reliability.
• Coordinate maintenance and repair activities to minimise downtime and maximise asset availability.
• Work collaboratively with Engineering, Operations, and customer stakeholders to resolve technical issues.
• Support investigations into equipment failures and contribute to continuous improvement initiatives.
• Maintain accurate technical records, reporting, and system data.
• Promote our commitment to safety, quality, and customer service excellence.

Skills

Troubleshooting

Communication

Safety mindset

Independent worker

Education

Engineering qualification

Tools

Asset management systems

Job description

Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About the business

A leading provider of rolling stock, infrastructure and advanced technologies for global rail customers. The company delivers locomotives and engines, trackwork, signaling, fasteners, and comprehensive locomotive and freight car services, along with aftermarket parts and recycling. Its technology portfolio includes data analytics, automation, connected assets, predictive maintenance and yard optimization tools.

About the role

Are you a technically minded professional with a passion for solving complex problems and supporting customers in a fast-paced operational environment? We are seeking a Service Engineer to provide technical support and engineering expertise to our customers and maintenance teams across Indonesia. In this role, you will act as a key technical liaison, helping to maximise fleet reliability, minimise equipment downtime, and ensure customers receive responsive and effective support. Working closely with Operations, Engineering, and customer stakeholders, you will be responsible for troubleshooting technical issues, monitoring equipment performance, coordinating maintenance activities, and supporting continuous improvement initiatives that enhance fleet availability and operational performance.

About You

• A trade, engineering, or related technical qualification.
• Experience in maintenance, troubleshooting, or technical support within a rail, heavy industry, manufacturing, or similar environment.
• Strong analytical and problem-solving skills with a methodical approach to fault finding.
• Excellent written and verbal communication skills and the ability to build effective stakeholder relationships.
• A strong commitment to safety and operational excellence.
• The ability to work independently, prioritise competing demands, and respond effectively in a dynamic environment.
• Experience using asset management, maintenance, or engineering systems would be highly regarded

Responsibilities of the Position

• Provide technical support and troubleshooting assistance to customers and operational teams.
• Monitor equipment and fleet performance to identify issues and improve reliability.
• Coordinate maintenance and repair activities to minimise downtime and maximise asset availability.
• Work collaboratively with Engineering, Operations, and customer stakeholders to resolve technical issues.
• Support investigations into equipment failures and contribute to continuous improvement initiatives.
• Maintain accurate technical records, reporting, and system data.
• Promote our commitment to safety, quality, and customer service excellence.

What We Offer

Our goal is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just a salaried wage because we value your performance, we offer a total rewards package that provides benefits (medical, dental, vision, pension, and accident & life insurance) along with the potential of an annual bonus.

About Our Process

We’re proud to build a workplace grounded in strong values, collaboration, and opportunity. We’re looking for motivated individuals who not only meet the requirements of the role, but who are excited to contribute to our culture and shared success. As part of our commitment to safety and excellence, the recruitment process will include background checks such as police/criminal history, medical assessments, drug and alcohol testing, and reference checks.

This position requires working onsite five days a week.

Visa Sponsorship is not available for this position.

Posting Dates: August 12, 2026 - September 1, 2026

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.

There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar. Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.