Service Engineer
Caterpillar Inc.
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Benefits offered by this job
Job summary
Caterpillar Inc. is seeking a Service Engineer to deliver expert technical support and maintenance coordination for customers and internal teams across Indonesia.
You will help maximise fleet reliability, reduce downtime, and ensure prompt, effective service delivery in a fast-paced setting. Working with Operations and Engineering, you will troubleshoot issues, monitor performance, and drive improvements that increase asset availability and operational performance for rail and related heavy
Qualifications
- Trade, engineering, or related technical qualification.
- Experience in maintenance, troubleshooting or technical support in rail/heavy industry/manufacturing.
- Strong analytical and problem-solving skills with a methodical fault-finding approach.
- Excellent written and verbal communication and ability to build stakeholder relationships.
- Commitment to safety and operational excellence.
- Ability to work independently, prioritise competing demands and adapt to a dynamic environment.
Responsibilities
- Provide technical support and troubleshooting assistance to customers and operations teams.
- Monitor equipment and fleet performance to identify issues and improve reliability.
- Coordinate maintenance and repair activities to minimise downtime and maximise asset availability.
- Collaborate with Engineering, Operations and customers to resolve technical issues.
- Support investigations into equipment failures and contribute to continuous improvement initiatives.
- Maintain accurate technical records and data in systems and reports.
- Promote safety, quality and customer service excellence.
Education
Job description
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Product Support
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
A leading provider of rolling stock, infrastructure and advanced technologies for global rail customers. The company delivers locomotives and engines, trackwork, signaling, fasteners, and comprehensive locomotive and freight car services, along with aftermarket parts and recycling. Its technology portfolio includes data analytics, automation, connected assets, predictive maintenance and yard optimization tools.
Are you a technically minded professional with a passion for solving complex problems and supporting customers in a fast-paced operational environment?
We are seeking a Service Engineer to provide technical support and engineering expertise to our customers and maintenance teams across Indonesia. In this role, you will act as a key technical liaison, helping to maximise fleet reliability, minimise equipment downtime, and ensure customers receive responsive and effective support.
Working closely with Operations, Engineering, and customer stakeholders, you will be responsible for troubleshooting technical issues, monitoring equipment performance, coordinating maintenance activities, and supporting continuous improvement initiatives that enhance fleet availability and operational performance.
To be successful in this role, you will bring:
- A trade, engineering, or related technical qualification.
- Experience in maintenance, troubleshooting, or technical support within a rail, heavy industry, manufacturing, or similar environment.
- Strong analytical and problem-solving skills with a methodical approach to fault finding.
- Excellent written and verbal communication skills and the ability to build effective stakeholder relationships.
- A strong commitment to safety and operational excellence.
- The ability to work independently, prioritise competing demands, and respond effectively in a dynamic environment.
- Experience using asset management, maintenance, or engineering systems would be highly regarded
- Provide technical support and troubleshooting assistance to customers and operational teams.
- Monitor equipment and fleet performance to identify issues and improve reliability.
- Coordinate maintenance and repair activities to minimise downtime and maximise asset availability.
- Work collaboratively with Engineering, Operations, and customer stakeholders to resolve technical issues.
- Support investigations into equipment failures and contribute to continuous improvement initiatives.
- Maintain accurate technical records, reporting, and system data.
- Promote our commitment to safety, quality, and customer service excellence.
Our goal is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just a salaried wage because we value your performance, we offer a total rewards package that provides benefits (medical, dental, vision, pension, and accident & life insurance) along with the potential of an annual bonus.
We’re proud to build a workplace grounded in strong values, collaboration, and opportunity. We’re looking for motivated individuals who not only meet the requirements of the role, but who are excited to contribute to our culture and shared success.
As part of our commitment to safety and excellence, the recruitment process will include background checks such as police/criminal history, medical assessments, drug and alcohol testing, and reference checks.
This position requires working onsite five days a week.
Visa Sponsorship is not available for this position.
August 12, 2026 - September 1, 2026
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
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