Service Desk Intern

Xapiens Teknologi Indonesia; Tangerang Selatan; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

Xapiens Teknologi Indonesia is seeking an IT Support specialist in Tangerang Selatan to install, configure, and maintain end-user devices. The role includes handling video conference setups, troubleshooting HW/SW, and ensuring high customer satisfaction.

Responsibilities include preventive maintenance, documentation of IT environments, and building relationships with customers to ensure smooth operations and reliable tech support.

Qualifications

• Knowledge of IT infrastructure, hardware, software and networking.
• Familiar with Microsoft products and cloud services.
• Degree or study focus in IT-related field.

Responsibilities

• Install and configure computer hardware, software and IT devices.
• Support video conference meetings, hybrid or online.
• Monitor and maintain end-user computer systems.
• Troubleshoot hardware and software issues.
• Perform preventive maintenance for IT devices.
• Create reports and document IT environment.

Skills

IT support

Troubleshooting

Documentation

Customer service

Education

Major Computer Science / Information Technology

Tools

Microsoft Products

Cloud services

Job description

• Install and configure computer H/W , S/W and All IT devices
• Support Video Conference Meeting, Hybrid or Online
• Monitor and maintain end user computer system
• Troubleshoot HW and SW issues
• Preventive maintenance for all IT Devices
• Create report and manage documentation for IT Environtment
• Building relationships and engage with customers.
• Aware for customer satisfaction.

• Major Computer Science / Information Technology
• Have Knowledge about IT, Infrastructure, Hardware, Software,Networking, Gadget
• Familiar with Microsoft Product, and Cloud service