IT Service Desk Intern | Hardware & Software Support

Xapiens Teknologi Indonesia; Tangerang Selatan; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

Xapiens Teknologi Indonesia is seeking an IT Support specialist in Tangerang Selatan to install, configure, and maintain end-user devices. The role includes handling video conference setups, troubleshooting HW/SW, and ensuring high customer satisfaction.

Responsibilities include preventive maintenance, documentation of IT environments, and building relationships with customers to ensure smooth operations and reliable tech support.

Qualifications

• Knowledge of IT infrastructure, hardware, software and networking.
• Familiar with Microsoft products and cloud services.
• Degree or study focus in IT-related field.

Responsibilities

• Install and configure computer hardware, software and IT devices.
• Support video conference meetings, hybrid or online.
• Monitor and maintain end-user computer systems.
• Troubleshoot hardware and software issues.
• Perform preventive maintenance for IT devices.
• Create reports and document IT environment.

Skills

IT support

Troubleshooting

Documentation

Customer service

Education

Major Computer Science / Information Technology

Tools

Microsoft Products

Cloud services

Job description

Xapiens Teknologi Indonesia is seeking an IT Support specialist in Tangerang Selatan to install, configure, and maintain end-user devices. The role includes handling video conference setups, troubleshooting HW/SW, and ensuring high customer satisfaction.

Responsibilities include preventive maintenance, documentation of IT environments, and building relationships with customers to ensure smooth operations and reliable tech support.