Service Delivery Coordinator — Path to Manager

Packet Systems Indonesia; Jakarta Pusat; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Packet Systems Indonesia (PSI), part of Logicalis Asia Pacific, is a trusted ICT systems integrator in Jakarta delivering secure technology solutions. As a development position for candidates aspiring to grow into a Service Delivery Manager role, you will start in day-to-day service delivery and coordination.

You will support contract deliverables, coordinate with internal and external teams, and prepare performance reports under SDM guidance.

Qualifications

• Bachelor's degree in STEM, Business, or related field.
• Structured onboarding and training provided for non-IT backgrounds.
• Basic understanding of IT services / managed services.
• Good communication, coordination, and reporting skills.

Responsibilities

• Support day-to-day service delivery operations and coordination.
• Submit deliverables as stated in Customer's contract in time.
• Coordinate with internal & external teams.
• Prepare service performance reports and documentation.
• Support service governance and escalation handling under SDM guidance.

Skills

Communication

Coordination

Reporting

Office Apps

MS Word

MS Excel

Organized

Detail-oriented

Growth mindset

Education

Bachelor's degree in STEM

Tools

Ticketing systems

Reporting tools

ITIL knowledge

Job description

Packet Systems Indonesia (PSI), part of Logicalis Asia Pacific, is a trusted ICT systems integrator in Jakarta delivering secure technology solutions. As a development position for candidates aspiring to grow into a Service Delivery Manager role, you will start in day-to-day service delivery and coordination.

You will support contract deliverables, coordinate with internal and external teams, and prepare performance reports under SDM guidance.