Service Delivery Coordinator — Path to SDM

PT Packet Systems Indonesia - PSI; Jakarta Pusat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

PT Packet Systems Indonesia - PSI is seeking a candidate for a development track in service delivery. The role focuses on delivering IT services in line with SLAs and customer expectations from Jakarta.

This development position offers structured onboarding, training, and exposure to governance, while developing experience in coordinating cross-functional teams and reporting on service performance.

Qualifications

• Bachelor’s degree in STEM, IT, or related field required.
• Structured onboarding and service delivery training provided for non-IT backgrounds.
• Basic understanding of IT services / managed services.
• Strong communication, coordination, and reporting skills.
• 0–5 years of experience in service delivery, IT operations, or customer support preferred.
• Knowledge of ITIL/ITSM concepts is an advantage.
• Experience with ticketing systems and reporting tools is advantageous.

Responsibilities

• Support day-to-day service delivery operations and coordination.
• Submit deliverables as stated in Customer’s contract in time.
• Coordinate with internal & external teams.
• Prepare service performance reports and documentation.
• Support service governance and escalation handling under SDM guidance.

Skills

Communication skills

Coordination

Reporting skills

Growth mindset

MS Office proficiency

Education

Bachelor’s degree in STEM, IT, or related field

Tools

Ticketing systems

Reporting tools

Job description

PT Packet Systems Indonesia - PSI is seeking a candidate for a development track in service delivery. The role focuses on delivering IT services in line with SLAs and customer expectations from Jakarta.

This development position offers structured onboarding, training, and exposure to governance, while developing experience in coordinating cross-functional teams and reporting on service performance.