Service Administration

PT Daikin Airconditioning Indonesia; Jakarta Utara; On-site; IDR 200,880,000 - 267,840,000; Full time

Job summary

PT Daikin Airconditioning Indonesia is seeking a service administration specialist in Jakarta to prepare and submit quotations, monitor service work, and coordinate parts and payments. This role also handles AR follow-ups and maintains meticulous service records.

You will work with MS Office, SAP, and Salesforce to ensure accurate documentation and timely processing of customer payments.

Qualifications

• Proficient in Microsoft Office, SAP and Salesforce.
• Detail-oriented, accurate and responsible.
• Good communication and teamwork skills.

Responsibilities

• Prepare and submit service repair quotations to customers and follow up on quotations and Purchase Orders (PO).
• Monitor the status and completion of service work.
• Submit spare parts requests to the Spare Parts Department.
• Prepare reports and maintain documentation and records of service repair activities.
• Follow up on Accounts Receivable (AR) related to service work.
• Record customer payments and manage customer Virtual Account registration.

Skills

Detail-oriented

Communication

Teamwork

Time management

Tools

Microsoft Office

SAP

Salesforce

Job description

Prepare and submit service repair quotations to customers and follow up on quotations and Purchase Orders (PO).

Monitor the status and completion of service work.

Submit spare parts requests to the Spare Parts Department.

Prepare reports and maintain documentation and records of service repair activities.

Follow up on Accounts Receivable (AR) related to service work.

Record customer payments and manage customer Virtual Account registration.

Requirements

Proficient in Microsoft Office, SAP, and Salesforce.

Detail-oriented, accurate, responsible, and able to manage time effectively.

Good communication and teamwork skills.

Possess technical skills that support service administration and operational activities.