Senior Site Reliability Engineer

PT Alto Network; Jawa Tengah; On-site; IDR 240,000,000 - 420,000,000; Full time

Job summary

PT ALTO Network, a leading financial technology company in Indonesia, is seeking a seasoned SRE/IT Support professional. The role focuses on incident and problem resolution, deployment activities, and automating processes across products, with emphasis on safe production changes.

You will implement monitoring, analyze root causes, and collaborate with internal teams to meet customer needs and maintain governance.

Qualifications

• Proven experience as SRE/IT support or similar role with 5+ years total.
• CKA certification would be a plus.

Responsibilities

• Handle incident & problem resolution.
• Deployment activities and automation of processes.
• Automate tasks to reduce manual effort across products.
• Implement comprehensive monitoring to detect issues early.
• Review and act on root cause analyses and system performance.
• Maintain governance and risk/compliance in respective areas.

Skills

SRE Experience

IT Support

System Engineer

Cloud Knowledge

CKA

Tools

Docker

Kubernetes

Windows

Linux

SQL

ELK

CI/CD

Scripting (bash/python)

Job description

ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond.

Job Description

• Demonstrate excellent change management in implementing changes safely and efficiently in the production environment.
• Demonstrate excellent incident & problem response and resolve the issue within SLA.
• Demonstrate excellent service request handling from other parties within SLA.
• Demonstrate excellent efficiency in automating tasks and reducing manual effort.
• Demonstrate excellent implementation of a comprehensive monitoring system to detect issues early and proactively react
• Demonstrate excellent curiosity to find out and review root cause analysis
• Demonstrate excellent reviewing system performance and come up with an action plan.
• Demonstrate excellent problem-solving and come up with an action plan
• Demonstrate excellent reviewing change activity in production

• Responsible on handling incident & problem resolution
• Responsible on deployment activity
• Enable automation prosess on each product
• Understand customer (internal & external) needs and deliver the expected outcomes.
• Execute of plans and strategies.
• Faster a customer-focused working environment with clear responsibilities and expectation.
• Creating and execution deployment strategy
• Establish and maintain active and constructive relationships with other team in the organization. (internal)
• Risk/Findings audit to be fulfilled
• Perform support good corporate governance in their specific areas of work.

Qualifications

• Proven experience as SRE / IT Support / Application Support / System Engineer or similar position at least 5 years' experience.
• Have CKA (Certified Kubernetes Administrator) would be a plus

Knowledge

• ISO 8583
• Cloud Technology
• RestAPI
• Networking
• Postman / API testing
• ITIL v4 / IT Service Management
• Agile Methodology
• Financial Digital Product (Biller, disbursement, virtual account, QR)

Non-Technical

• Learning skills
• Risk Analysis
• Reporting and emergency response planning
• Strong relationship management
• Excellent communication and interpersonal skills
• Strong motivational and empowerment skills
• Commitment and reliable
• Outstanding organizational and leadership skills
• Take initiative and remain calm under pressure

Technical

• Database System (Oracle DB/ Maria DB/ Postgress)
• Docker
• Kubernates
• Windows
• Linux
• SQL Query
• Elastic, Logstash, Kibana (ELK)
• CI/CD
• Scripting (bash/python)

PT ALTO Network, founded in 1993, is a financial technology company with aims to provide total banking and payment solutions for Indonesia transaction ecosystems. ALTO is one of the 4 Licensed Lembaga Switching that is part of the Gerbang Pembayaran National (GPN).

PT ALTO Network, founded in 1993, is a financial technology company with aims to provide total banking and payment solutions for Indonesia transaction ecosystems. ALTO is one of the 4 Licensed Lembaga Switching that is part of the Gerbang Pembayaran National (GPN).