Senior Site Reliability Engineer

RecruiterPal; Indonesia; Híbrido; IDR 240.000.000 - 360.000.000; Jornada completa

Descripción de la vacante

ALTO Network in Indonesia is seeking an experienced SRE/IT Support professional to safeguard production systems, manage changes safely, and drive reliable service delivery.

You will own incident response, automation initiatives, monitoring setups, and collaboration with cross-functional teams to ensure high availability of our financial digital products.

Candidates should have 5+ years in SRE/IT roles, with Cloud, Docker, Kubernetes, and ITIL knowledge; a CKA is a plus.

Formación

• Proven experience as SRE / IT Support / Application Support / System Engineer with at least 5 years.
• CKA certification would be a plus.
• Strong knowledge of Cloud Technology, ISO 8583, REST API, Networking and ITIL v4.

Responsabilidades

• Demonstrate excellent change management in implementing changes safely and efficiently in the production environment.
• Demonstrate excellent incident & problem response and resolve the issue within SLA.
• Demonstrate excellent service request handling from other parties within SLA.
• Demonstrate excellent efficiency in automating tasks and reducing manual effort.
• Demonstrate excellent implementation of a comprehensive monitoring system to detect issues early and proactively react
• Demonstrate excellent reviewing root cause analysis and action plans.

Conocimientos

SRE Experience

Incident Response

Automation

Stakeholder Management

Educación

Five years IT/SRE experience

Herramientas

Docker

Kubernetes

Windows

Linux

SQL

ELK

CI/CD

Scripting (bash/python)

Descripción del empleo

COMPANY DESCRIPTION

ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond.

RESPONSIBILITIES

• Demonstrate excellent change management in implementing changes safely and efficiently in the production environment.
• Demonstrate excellent incident & problem response and resolve the issue within SLA.
• Demonstrate excellent service request handling from other parties within SLA.
• Demonstrate excellent efficiency in automating tasks and reducing manual effort.
• Demonstrate excellent implementation of a comprehensive monitoring system to detect issues early and proactively react
• Demonstrate excellent curiosity to find out and review root cause analysis
• Demonstrate excellent reviewing system performance and come up with an action plan.
• Demonstrate excellent problem-solving and come up with an action plan
• Demonstrate excellent reviewing change activity in production

• Responsible on handling incident & problem resolution
• Responsible on deployment activity
• Enable automation prosess on each product
• Understand customer (internal & external) needs and deliver the expected outcomes.
• Execute of plans and strategies.
• Faster a customer-focused working environment with clear responsibilities and expectation.
• Creating and execution deployment strategy
• Establish and maintain active and constructive relationships with other team in the organization. (internal)
• Risk/Findings audit to be fulfilled
• Perform support good corporate governance in their specific areas of work.

QUALIFICATIONS

• Proven experience as SRE / IT Support / Application Support / System Engineer or similar position at least 5 years’ experience.
• Have CKA (Certified Kubernetes Administrator) would be a plus

Knowledge

• ISO 8583
• Cloud Technology
• RestAPI
• Networking
• Postman / API testing
• ITIL v4 / IT Service Management
• Agile Methodology
• Financial Digital Product (Biller, disbursement, virtual account, QR)

Non-Technical

• Learning skills
• Risk Analysis
• Reporting and emergency response planning
• Strong relationship management
• Excellent communication and interpersonal skills
• Strong motivational and empowerment skills
• Commitment and reliable
• Outstanding organizational and leadership skills
• Take initiative and remain calm under pressure

Technical

• Database System (Oracle DB/ Maria DB/ Postgress)
• Docker
• Kubernates
• Windows
• Linux
• SQL Query
• Elastic, Logstash, Kibana (ELK)
• CI/CD
• Scripting (bash/python)