Senior SFE Manager: CRM Data & Analytics Lead

Abbott Laboratories; Indonesia; On-site; IDR 350,000,000 - 600,000,000; Full time

Job summary

Abbott Laboratories in Indonesia is seeking a Senior SFE Manager to oversee CRM data, reports, and sales force effectiveness initiatives. You will partner with commercial teams to drive data quality and operational excellence across Sales, Marketing and HCP targeting.

The role requires hands-on CRM experience (Salesforce.com), strong analytics, and the ability to coach the sales force on tools and processes. Local conditions include standard shift and regional collaboration.

Qualifications

• Minimum 5 years in SFE Manager roles in pharma or nutrition.
• Bachelor's degree in business, marketing, life sciences, pharmacy, stats, IS, or related field.
• Strong experience in SFE, CRM management, and sales operations.
• Hands-on with CRM platforms such as Salesforce.com.
• Strong analytical skills for sales reporting and KPI tracking.
• Experience with HCP targeting and territory alignment.
• Proficiency in Excel and Power BI.

Responsibilities

• Manage and monitor data in CRM system.
• Support HCP target updates.
• Train and coach sales force on tools and processes.
• Coordinate with departments for reports, upgrades, and user IDs.
• Drive effective use of sales and marketing resources.
• Prepare and deliver sales and non-sales reports.
• Collaborate with commercial teams on SFE KPIs.

Skills

CRM management

Salesforce.com

Data analysis

Power BI

KPI tracking

SFE training

Education

Bachelor's degree in business/related field

Tools

Salesforce.com

Job description

Abbott Laboratories in Indonesia is seeking a Senior SFE Manager to oversee CRM data, reports, and sales force effectiveness initiatives. You will partner with commercial teams to drive data quality and operational excellence across Sales, Marketing and HCP targeting.

The role requires hands-on CRM experience (Salesforce.com), strong analytics, and the ability to coach the sales force on tools and processes. Local conditions include standard shift and regional collaboration.