Sr SFE Manager

Abbott Laboratories; Indonesia; On-site; IDR 350,000,000 - 600,000,000; Full time

Job summary

Abbott Laboratories in Indonesia is seeking a Senior SFE Manager to oversee CRM data, reports, and sales force effectiveness initiatives. You will partner with commercial teams to drive data quality and operational excellence across Sales, Marketing and HCP targeting.

The role requires hands-on CRM experience (Salesforce.com), strong analytics, and the ability to coach the sales force on tools and processes. Local conditions include standard shift and regional collaboration.

Qualifications

• Minimum 5 years in SFE Manager roles in pharma or nutrition.
• Bachelor's degree in business, marketing, life sciences, pharmacy, stats, IS, or related field.
• Strong experience in SFE, CRM management, and sales operations.
• Hands-on with CRM platforms such as Salesforce.com.
• Strong analytical skills for sales reporting and KPI tracking.
• Experience with HCP targeting and territory alignment.
• Proficiency in Excel and Power BI.

Responsibilities

• Manage and monitor data in CRM system.
• Support HCP target updates.
• Train and coach sales force on tools and processes.
• Coordinate with departments for reports, upgrades, and user IDs.
• Drive effective use of sales and marketing resources.
• Prepare and deliver sales and non-sales reports.
• Collaborate with commercial teams on SFE KPIs.

Skills

CRM management

Salesforce.com

Data analysis

Power BI

KPI tracking

SFE training

Education

Bachelor's degree in business/related field

Tools

Salesforce.com

Job description

JOB DESCRIPTION

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Our nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow, to keeping adult bodies strong and active. Millions of people around the world count on our leading brands – including Similac®, PediaSure®, Pedialyte®, Ensure®, Glucerna® and ZonePerfect® – to help get the nutrients they need to live their healthiest life.

The Opportunity As the SFE Manager , you will be responsible for managing and monitoring CRM data and reporting processes, driving sales force effectiveness initiatives, and collaborating with commercial teams to support business objectives.

What You’ll Do

Manage & monitoring data all the data & report in the CRM system

• Support to input & monitoring data in the CRM system (Sales force.com, Connect, etc.)
• Help HCP target update process in the company
• To support train and coach the sales force team on the tools, procedures, processes, and system; related to sales force effectiveness
• Co-ordination with relevant departments for updating existing report, system upgradation, new user id Creation, HCP List update of sales team
• Drive effective use of sales & marketing resources aligned to the business strategy

Reporting and calculating Sales report & Non-Sales Report

• Align & build the report within deadline for sales report, incentive calculations, etc
• Develop and update non sales report (SFE KPI Ethical, CME, etc)
• Liaison with field-force and ensuring the compliance and analysis around any discrepancies

Managing the SFE department & collaborate with other commercial teams

• Responsible for planning, developing and delivering programs, for example sales force effectiveness training, on-the job-training or sales employee inductions
• Develop the people under SFE team (SFE officer, etc) to uplift their skills
• Collaborate with sales & marketing team to align with company objective for training, education and implementation of SFE KPIs or other sales & marketing KPIs

Requirements

• Minimum 5 years in SFE Manager positions, from pharmaceutical / nutritional companie
• Bachelor's degree in business administration, Marketing, Life Sciences, Pharmacy, Statistics, Information Systems, or a related field
• Strong experience in Sales Force Effectiveness (SFE), CRM management, and sales operations
• Hands-on experience with CRM platforms such as Salesforce.com and other sales force automation tools
• Strong analytical skills with experience in sales reporting, incentive calculations, KPI tracking, and data analysis
• Experience managing HCP targeting, territory alignment, and sales force performance monitoring
• Proficient in Microsoft Excel, Power BI, or other reporting and analytics tools.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

Base Pay

N/A

In specific locations, the pay range may vary from the range posted.

Job Family

Sales Support & Administration

Division

ANI International Nutrition

Location

Indonesia > Pondok Indah : Wisma Pondok Indah 2

Additional Locations

Work Shift

Standard

Travel

Not specified

Medical Surveillance

Not Applicable

Significant Work Activities

Not Applicable