Senior Service Contracts & Performance Lead

amIT Global Solutions Sdn Bhd; Indonesia; On-site; IDR 300,000,000 - 600,000,000; Full time

Job summary

amIT Global Solutions Sdn Bhd is seeking a Senior Contract Management & Execution professional to oversee service contracts, maintenance agreements, and LTSA programs across multiple sites.

The role focuses on ensuring KPIs, SLAs, and profitability while coordinating with service operations, EPC contractors, and industrial customers, with frequent field visits and occasional after-hours support.

Qualifications

• Bachelor's degree in Engineering, Business Administration, Industrial Management, or related field.
• Minimum 10 years of experience in aftermarket services or industrial operations.
• Experience with LTSA, maintenance contracts, or performance-based service agreements is highly desirable.
• Familiarity with ERP and service management systems (SAP, or equivalent).

Responsibilities

• Manage execution and administration of service contracts, maintenance agreements, and aftermarket support programs.
• Ensure KPIs, SLAs, and performance guarantees are achieved.
• Monitor contract profitability, cost performance, risk exposure, and revenue realization.
• Lead contract reviews, renewals, amendments, and escalation management.
• Maintain accurate contract documentation, records, and reporting systems.

Skills

Commercial negotiations

Contract execution

Project coordination

Stakeholder management

Communication & reporting

Leadership & cross-functional teamwork

Education

Bachelor's degree in Engineering, Business Administration, Industrial Management, or related field

Tools

SAP

ERP systems

Job description

amIT Global Solutions Sdn Bhd is seeking a Senior Contract Management & Execution professional to oversee service contracts, maintenance agreements, and LTSA programs across multiple sites.

The role focuses on ensuring KPIs, SLAs, and profitability while coordinating with service operations, EPC contractors, and industrial customers, with frequent field visits and occasional after-hours support.