Senior Service Contracts Manager – Ops & Performance

Rolls-Royce; Jakarta Pusat; On-site; IDR 900,000,000 - 1,200,000,000; Full time

Job summary

Rolls-Royce is seeking a seasoned Contract Management & Execution expert to drive service contract execution, maintain KPIs and SLAs, and monitor profitability. The role collaborates with operations, field engineers, and project teams to ensure superb service delivery across heavy industry sectors.

The ideal candidate has extensive experience with LTSA and maintenance contracts, strong negotiation skills, and proficiency in ERP/SAP systems. Travel to client sites may be required.

Qualifications

• Bachelor’s degree in Engineering, Business Administration, Industrial Management, or related field.
• Strong commercial and contractual negotiation skills.
• Technical understanding of heavy industrial equipment.

Responsibilities

• Manage the execution and administration of service contracts, maintenance agreements, and aftermarket support programs.
• Ensure all contractual obligations, KPIs, SLAs, and Performance Guarantees are achieved.
• Monitor contract profitability, cost performance, risk exposure, and revenue realization.
• Lead contract reviews, renewals, amendments, and escalation management.
• Maintain accurate contract documentation, records, and reporting systems.
• Coordinate with service operations, field service engineers, parts supply, technical support, and project teams to ensure successful service delivery.
• Coordinate planning and execution of shutdowns, overhauls, preventive maintenance, and emergency response activities.
• Ensure resource allocation aligns with contractual commitments and operational priorities.
• Serve as the primary commercial and operational contact for key customers.
• Build strong long-term relationships with companies, operators, EPC contractors, and industrial clients.
• Conduct regular customer performance reviews and operational meetings.
• Identify opportunities for contract expansion, upgrades, and additional service offerings.
• Prepare and manage contract budgets, forecasts, and profitability analysis.
• Monitor invoicing, variations, claims, and payment milestones.
• Support tendering, pricing strategies, and contract negotiations.
• Drive continuous improvement initiatives to optimize service efficiency and margin performance.
• Ensure compliance with contractual, legal, and company governance requirements.
• Monitor and mitigate commercial, operational, and technical risks.
• Support adherence to HSE policies, site safety standards, and industry regulations.
• Participate in incident reviews and corrective action processes where required.
• Develop and present contract performance reports to management and customers.
• Track service KPIs including equipment availability, reliability, MTBF, response times, cost performance, etc.
• Utilize ERP/CMMS systems to manage contract data and reporting accuracy.

Tools

SAP

Job description

Rolls-Royce is seeking a seasoned Contract Management & Execution expert to drive service contract execution, maintain KPIs and SLAs, and monitor profitability. The role collaborates with operations, field engineers, and project teams to ensure superb service delivery across heavy industry sectors.

The ideal candidate has extensive experience with LTSA and maintenance contracts, strong negotiation skills, and proficiency in ERP/SAP systems. Travel to client sites may be required.