Senior Program Leader – Portfolio Governance & Outcomes

Esri; Jakarta Pusat; On-site; IDR 900,000,000 - 1,400,000,000; Full time

Job summary

Esri Indonesia is seeking a Senior Program Manager to provide strategic oversight across our growing portfolio of customer programs and technology implementations. This role will not be a project manager position but a leadership role guiding governance, forecasting and executive engagement to turn customer investments into measurable business outcomes.

You will report to the Head of Delivery and lead the PMO, cross-functional collaboration with Service Delivery, Professional Services and Sales,

Qualifications

• 10+ years' experience in technology delivery, transformation, consulting or enterprise services environments.
• Experience within enterprise software, digital transformation, consulting or system integration environments.
• Demonstrated experience leading programs consisting of multiple projects, project managers and cross-functional teams.
• Experience managing program governance, benefits realisation and executive reporting.
• Experience influencing internal and external C-Level stakeholders.
• Strong commercial acumen with responsibility for forecasts, revenue visibility, margin protection and business outcomes.
• Experience managing complex program dependencies, competing priorities and resource capacity.
• Exceptional stakeholder management and executive communication skills.
• PgMP certification or equivalent advanced program management credential.

Responsibilities

• Lead a portfolio of strategic customer programs and technology implementations.
• Establish governance across multiple projects and customer initiatives.
• Align delivery roadmaps to customer outcomes and business objectives.
• Ensure risks, dependencies and priorities are understood and actively managed.
• Act as the primary program governance lead for executive stakeholders.
• Present program health, forecasts, risks and recommendations to senior leadership.
• Build trusted relationships with customer executives and internal leadership teams.
• Translate complex delivery information into meaningful business outcomes.
• Oversee portfolio forecasts, revenue visibility and resource planning.
• Identify emerging delivery risks before they impact customer outcomes.
• Drive predictable, profitable and scalable delivery.
• Support successful execution of both current and future strategic initiatives.

Skills

Program governance

Executive reporting

Stakeholder management

Forecasting

Risk management

Portfolio management

Leadership

Communication

Cross-functional collaboration

Education

PgMP certification

Job description

Esri Indonesia is seeking a Senior Program Manager to provide strategic oversight across our growing portfolio of customer programs and technology implementations. This role will not be a project manager position but a leadership role guiding governance, forecasting and executive engagement to turn customer investments into measurable business outcomes.

You will report to the Head of Delivery and lead the PMO, cross-functional collaboration with Service Delivery, Professional Services and Sales,