Head of Professional & Managed Services Delivery

Esri Indonesia; Jakarta Pusat; On-site; IDR 600,000,000 - 1,200,000,000; Full time

Job summary

Esri Indonesia seeks a seasoned Head of Delivery to lead its Professional Services and Managed Services in Indonesia. You will own the services P&L, drive growth, govern complex enterprise delivery, and align delivery with sales and customer outcomes.

You will oversee a multidisciplinary team, shape service offerings, and elevate customer success at scale. The role requires 10-15 years in senior services leadership, strong governance, and the ability to influence stakeholders across the

Qualifications

• 10-15 years of senior leadership experience in Professional or Managed Services.
• Proven accountability for a services P&L and revenue performance.
• Hands-on leadership across project delivery and managed services.
• Experience delivering enterprise-scale technology solutions in complex environments.
• Track record of building multidisciplinary teams and partnerships.
• Strong knowledge of delivery governance, SLAs, quality management and risk.
• Proven ability to develop service offerings that drive adoption and recurring revenue.
• Experience shaping organizational structure, leadership capability and succession.
• Outstanding communication to influence customers, executives and cross-functional stakeholders.
• Results-focused, with emphasis on customer success and operational excellence.

Responsibilities

• Lead Professional Services and Managed Services with accountability for strategy and growth.
• Own the services P&L and drive revenue, profitability, margin, and utilization.
• Oversee enterprise delivery governance, quality, SLAs, and risk management.
• Manage workforce planning and cross-functional collaboration with Sales, Solution Engineering and Finance.
• Build trusted executive relationships with customers and partners.

Skills

P&L ownership

Delivery governance

Senior leadership

Enterprise delivery

Stakeholder management

Education

Engineering/CS/IT degree

Job description

Esri Indonesia seeks a seasoned Head of Delivery to lead its Professional Services and Managed Services in Indonesia. You will own the services P&L, drive growth, govern complex enterprise delivery, and align delivery with sales and customer outcomes.

You will oversee a multidisciplinary team, shape service offerings, and elevate customer success at scale. The role requires 10-15 years in senior services leadership, strong governance, and the ability to influence stakeholders across the