Senior Program Manager

Esri; Jakarta Pusat; On-site; IDR 900,000,000 - 1,400,000,000; Full time

Job summary

Esri Indonesia is seeking a Senior Program Manager to provide strategic oversight across our growing portfolio of customer programs and technology implementations. This role will not be a project manager position but a leadership role guiding governance, forecasting and executive engagement to turn customer investments into measurable business outcomes.

You will report to the Head of Delivery and lead the PMO, cross-functional collaboration with Service Delivery, Professional Services and Sales,

Qualifications

• 10+ years' experience in technology delivery, transformation, consulting or enterprise services environments.
• Experience within enterprise software, digital transformation, consulting or system integration environments.
• Demonstrated experience leading programs consisting of multiple projects, project managers and cross-functional teams.
• Experience managing program governance, benefits realisation and executive reporting.
• Experience influencing internal and external C-Level stakeholders.
• Strong commercial acumen with responsibility for forecasts, revenue visibility, margin protection and business outcomes.
• Experience managing complex program dependencies, competing priorities and resource capacity.
• Exceptional stakeholder management and executive communication skills.
• PgMP certification or equivalent advanced program management credential.

Responsibilities

• Lead a portfolio of strategic customer programs and technology implementations.
• Establish governance across multiple projects and customer initiatives.
• Align delivery roadmaps to customer outcomes and business objectives.
• Ensure risks, dependencies and priorities are understood and actively managed.
• Act as the primary program governance lead for executive stakeholders.
• Present program health, forecasts, risks and recommendations to senior leadership.
• Build trusted relationships with customer executives and internal leadership teams.
• Translate complex delivery information into meaningful business outcomes.
• Oversee portfolio forecasts, revenue visibility and resource planning.
• Identify emerging delivery risks before they impact customer outcomes.
• Drive predictable, profitable and scalable delivery.
• Support successful execution of both current and future strategic initiatives.

Skills

Program governance

Executive reporting

Stakeholder management

Forecasting

Risk management

Portfolio management

Leadership

Communication

Cross-functional collaboration

Education

PgMP certification

Job description

At Esri Indonesia, we help government agencies, utilities, infrastructure organisations and enterprises make better decisions through geospatial technology.

We are creating a new Senior Program Manager role to bring strategic oversight, governance and executive visibility across our growing portfolio of customer programs and technology implementations.

This is not a project management position.

We are seeking an experienced Program Manager who has successfully led large-scale technology, transformation or business capability programs comprising multiple projects, competing priorities, executive stakeholders and significant commercial outcomes.

About the role

You will provide a single portfolio view across implementation programs, lead program governance, oversee delivery forecasting and risk management, and partner with senior executives to ensure customer investments translate into measurable business outcomes.

We are looking for someone who will own:

• Portfolio-wide governance
• Cross-project dependencies
• Executive reporting
• Resource and capacity forecasting
• Commercial oversight
• Strategic risk management
• Benefits realisation

Reporting to the Head of Delivery, this newly created leadership role will provide that accountability across Esri Indonesia's Services organisation. You will lead the Project Management and PMO functions while working closely with Service Delivery, Professional Services, Managed Services, Customer Success, Sales and Executive Leadership.

What you will be responsible for:

Program Leadership

• Lead a portfolio of strategic customer programs and technology implementations
• Establish governance across multiple projects and customer initiatives
• Align delivery roadmaps to customer outcomes and business objectives
• Ensure risks, dependencies and priorities are understood and actively managed

Executive Engagement

• Act as the primary program governance lead for executive stakeholders
• Present program health, forecasts, risks and recommendations to senior leadership
• Build trusted relationships with customer executives and internal leadership teams
• Translate complex delivery information into meaningful business outcomes

Commercial & Delivery Performance

• Oversee portfolio forecasts, revenue visibility and resource planning
• Identify emerging delivery risks before they impact customer outcomes
• Drive predictable, profitable and scalable delivery
• Support successful execution of both current and future strategic initiatives

Leadership

• Lead and develop the Project Management and PMO capability
• Coach Project Managers and strengthen delivery governance maturity
• Promote consistency, accountability and continuous improvement
• Build a high-performing program management culture

About You

Essential / Must have

We are specifically looking for experienced Program Managers that can bring along:

• 10+ years' experience in technology delivery, transformation, consulting or enterprise services environments
• Experience within enterprise software, digital transformation, consulting or system integration environments
• Demonstrated experience leading programs consisting of multiple projects, project managers and cross-functional teams
• Experience managing program governance, benefits realisation and executive reporting
• Experience influencing internal and external C-Level stakeholders
• Strong commercial acumen with responsibility for forecasts, revenue visibility, margin protection and business outcomes
• Experience managing complex program dependencies, competing priorities and resource capacity
• Exceptional stakeholder management and executive communication skills
• PgMP certification or equivalent advanced program management credential

Highly Regarded

• Experience within utilities, energy, telecommunications, infrastructure or government sectors
• Experience leading PMO or program governance functions
• Experience overseeing portfolios valued in the tens of billions of Indonesian Rupiah

Not Required

• Geospatial industry experience
• Geographic Information Systems experience

We already have strong technical capability.

We are looking for someone who brings program management leadership and governance expertise.

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No recruitment agencies please

We are managing this recruitment process internally and will not accept unsolicited CVs or candidate introductions from agencies.